Garv Sodhi
West Kelowna,Canada
Summary
Highly self motivated individual seeking an opportunity to grow in a team focused environment with emphasis on customer service experience and sales.
Overview
12
12
years of professional experience
Work History
Franchise Owner/Operator
RGGV Pet Products Inc.
Kelowna, BC
02.2023 - Current
- Work in a team environment with individual responsibilities.
- Manage inventory depending on weekly sales.
- Hire and train employees to work in a retail store environment.
- Focus on Customer Service aspect of the business by recommending products and follow up by reaching out to the customer to ensure product satisfaction.
- Prime focus on marketing and suggestive selling in store to boost sales.
Restaurant Manager
Pearle Hospitality
Elora, ON
06.2022 - 11.2022
- Completing day to day Management duties
- Playing an active role in staff training and development
- Ensuring the service standards are met and followed by all team members
- Setting short and long term goals to achieve revenue targets to improve the sales mix
- Assisting the General Manager with the Profit and Loss statement and balance sheet of the restaurant
- Provided exceptional service experience to the guests
- Adapted to numerous changes and requirements due to COVID-19
Beverage Manager
Wildcraft Grill & Bar
Waterloo, ON
03.2020 - 04.2021
- Completing day to day Management duties
- Playing an active role in staff training
- Setting short and long term goals to achieve revenue targets to improve the sales mix
- Assisting the General Manager with the Profit and Loss statement and balance sheet of the restaurant
- Provided exceptional support and assistance for guest needs
- Adapted to numerous changes and requirements due to COVID-19
Service Manager
Wildcraft Grill & Bar
Waterloo, ON
06.2019 - 03.2020
- Running Lunch and Dinner Service, Maitre D’ Style
- Upholding company standards
- Working on staff schedule
- Maintaining labour budget
- Ensuring team members were up to date on day to day changes
- Provided exceptional support and assistance for guest needs
Server/Bartender
Crowne Plaza Hotel
Kitchener, ON
05.2018 - 06.2019
- Preparing drinks and taking food orders for the lounge
- Setting up the bar before the shift
- Stocking, maintaining inventory, and completing cleaning duties at the end of each shift
- Assisting the Manager with back of house detail when required
Restaurant Supervisor
TAJ MAHAL HOTEL
New Delhi
02.2017 - 12.2017
- Meeting, greeting and seating the guests
- Taking food and beverage orders
- Handling guest complaints if any and following up after a solution
- Assisting the Restaurant Manager with office operations
Management Trainee/Restaurant Supervisor
Dromoland Castle Hotel
Shannon, County Clare
09.2014 - 10.2016
- Worked in the AA Rosette Award Winning Fine Dining Restaurant (Earl of Thomond) as a Food & Beverage Service team member
- Worked in Banqueting Department of the hotel (Brian Boru Hall) which can accommodate up to 350 Guests
- Experience in serving European Style Afternoon Tea
- Assisting Manager with staff schedules daily function sheets & other management related day to day operations
Service Team Member
Crowne Plaza Hotel/Holiday Inn
Dublin Airport, County Dublin
07.2013 - 08.2014
- Worked in The Touzai Restaurant & Bar as a food server ensuring high standards of service
- Responsible for maintaining cleanliness in work area
- Worked in the Banqueting department for the Christmas Period and Conferences
Education
Post Graduation - Global Business Management, Business
Conestoga College
Kitchener, ON05.2019
Post Graduation - Global Hospitality Management, Hospitality
Conestoga College
Kitchener, ON12.2018
Bachelor of Business - Hotel and Catering Management, Hospitality
Galway Mayo Institute of Technology
Galway03.2017
Diploma - International Hotel Management
Shannon College of Hotel Management
Shannon, County Clare01.2016
Skills
- Inventory Control (4 years)
- Profit & Loss
- Restaurant Management (6 years)
- Inventory (4 years)
- Training
- Guest Services (10 years)
- Supervising Experience (5 years)
- Labor Cost Analysis (5 years)
Languages
Hindi
English
Punjabi
Personal Details
Total years of experience: 13
Timeline
Franchise Owner/Operator
RGGV Pet Products Inc.
02.2023 - Current
Restaurant Manager
Pearle Hospitality
06.2022 - 11.2022
Beverage Manager
Wildcraft Grill & Bar
03.2020 - 04.2021
Service Manager
Wildcraft Grill & Bar
06.2019 - 03.2020
Server/Bartender
Crowne Plaza Hotel
05.2018 - 06.2019
Restaurant Supervisor
TAJ MAHAL HOTEL
02.2017 - 12.2017
Management Trainee/Restaurant Supervisor
Dromoland Castle Hotel
09.2014 - 10.2016
Service Team Member
Crowne Plaza Hotel/Holiday Inn
07.2013 - 08.2014
Post Graduation - Global Business Management, Business
Conestoga College
Post Graduation - Global Hospitality Management, Hospitality
Conestoga College
Bachelor of Business - Hotel and Catering Management, Hospitality
Galway Mayo Institute of Technology
Diploma - International Hotel Management
Shannon College of Hotel Management