Garth Chapman
St. John's,Canada
Summary
With over 13 years at Loblaw Companies, my journey from Assistant to Store Manager honed my expertise in talent and people management, ensuring our teams delivered exceptional service. My leadership has always been driven by a commitment to fostering strong client relations, which has been a cornerstone of our store's success. Now, as I seek new opportunities, I'm eager to leverage my passion for elevating customer experiences and my proven track record in driving operational excellence, to contribute to an organization that values innovation and exemplary service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Loblaw
10.2017 - 02.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 145 employees and 14 managers both union and non-union, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
Assistant Manager
Loblaw
02.2015 - 10.2017
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Collaborated with the management team to develop and implement operational policies and procedures
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Store Manager
Loblaw
02.2013 - 03.2015
- Managed a team of 120 employees and 9 managers both union and non-union, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
Loblaw
06.2012 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Store Manager Trainee
Loblaw
01.2011 - 06.2012
Education
BBA - Business Administration
Memorial University of Newfoundland
St. John's, NL04.2008
Skills
- Retail Management
- Store Management
- Profit & Loss, Budgeting
- Leadership and Communication
- Recruiting, Training, and Development
- Merchandising and Inventory Management
- Scheduling and Staff Management
- Customer Relations
- Food Safety
- WHIMIS
- Microsoft Office, Workday
- Occupational Health and Safety
Certification
- Food Handler Certification
- Workplace Hazardous Materials Information Systems Certification
- Occupational Health and Safety
- First Aid Certification
- Forklift Certification
Groups
Newfoundland and Labrador Wildlife Federation, Present
Languages
English
Full Professional
Timeline
Store Manager
Loblaw
10.2017 - 02.2024
Assistant Manager
Loblaw
02.2015 - 10.2017
Store Manager
Loblaw
02.2013 - 03.2015
Assistant Manager
Loblaw
06.2012 - 02.2013
Store Manager Trainee
Loblaw
01.2011 - 06.2012
BBA - Business Administration
Memorial University of Newfoundland
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