Garry Korhonen
New Westminster,British Columbia
Summary
Highly motivated and professional customer service representative and sales representative with over 20 years experience dealing with customers in person and via telephone and email. Excellent negotiating skills and rapport development skills. 7 years experience managing employees and dealing with union representatives and union contracts.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales representative/small business owner
Wildstyle Salt
06.2023 - Current
- Collecting sea water from local beaches, filtering and boiling it until only the sea salt remains, adding natural flavours and jarring and labeling it for sale
- Selling sea salt at local markets
- Providing samples of salt to potential customers
- Using point of sale machine for debit and credit payments (Square)
- Budgeting, managing employees
Collections Agent
ARC Receivables Management
08.2022 - 01.2023
- Company Overview: Victoria BC
- Negotiate payment arrangements with customers based on their ability to pay
- Preparing legal files for garnishment
- Preparing verifications of employment
- Record information about financial status of customers and status of collection efforts
- Receive payments and post amounts paid to customer accounts
- Trace delinquent customers to new addresses by inquiring at telephone companies, use of internet search engines, credit bureau reports or through the questioning of neighbours & references
- Call Centre environment (remote) with both inbound and outbound calling
- Victoria BC
Collections Agent
Credit Bureau of Canada Collections
10.2019 - 06.2022
- Company Overview: New Westminster, BC
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Preparing legal files for garnishment
- Preparing verifications of employment
- Record information about financial status of customers and status of collection efforts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Call centre environment with both inbound and outbound calling
- New Westminster, BC
Collections Agent
CBV Collections
01.2017 - 10.2019
- Company Overview: Burnaby, British Columbia
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Preparing legal files for garnishment
- Preparing verifications of employment
- Record information about financial status of customers and status of collection efforts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Call centre environment with both inbound and outbound calling
- Burnaby, British Columbia
Disability Case Manager
SunLife
05.2015 - 06.2016
- Company Overview: Vancouver, British Columbia
- Interviewing claimants, physicians, and medical professionals to determine eligibility for disability payments
- Maintaining records, paperwork and filing
- Medical coding
- Liaison with claimants, companies and union representatives to determine coverage according to the union contract
- Vancouver, British Columbia
Part-time Seasonal Sales Associate
Mark’s Work Wearhouse
12.2014 - 12.2015
- Company Overview: Burnaby, British Columbia
- Provide exceptional customer service
- Participate in general store upkeep including restocking, seasonal changeover, pricing and signage
- Handle cash & credit transactions
- Complete online & onsite training to become a subject matter expert (work boots, thermal clothing, water proof/water resistant clothing)
- Business to business sales (uniforms)
- Burnaby, British Columbia
Disability Case Manager
Great West Life
11.2007 - 05.2015
- Company Overview: Vancouver, British Columbia
- Provide exceptional customer service
- Interviewing claimants, physicians, and medical professionals to determine eligibility for disability payments
- Maintaining records, paperwork and filing
- Medical coding
- Liaison with claimants, companies and union representatives to determine coverage according to the union contract
- Vancouver, British Columbia
Collections Manager
CBV Collections
09.1999 - 11.2007
- Company Overview: Vancouver, British Columbia
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Record information about financial status of customers and status of collection efforts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
- Managed a group of 20 bill collectors
- Vancouver, British Columbia
Education
Business management course -
British Columbia Institute of Technology
Burnaby, British Columbia06.2003
Bachelor of Arts - History
Simon Fraser University
Burnaby, British Columbia06.1998
Graduated -
Terry Fox Secondary
Port Coquitlam, British Columbia06.1990
Skills
- Phone skills
- Interpersonal sales experience
- Computer proficiency
- Microsoft Office
- Knowledge of medical terminology
Languages
English
Native or Bilingual
Finnish
Limited Working
References
Available upon request
Certification
Food safe/Market safe level 1
Serving it right
Timeline
Sales representative/small business owner
Wildstyle Salt
06.2023 - Current
Collections Agent
ARC Receivables Management
08.2022 - 01.2023
Collections Agent
Credit Bureau of Canada Collections
10.2019 - 06.2022
Collections Agent
CBV Collections
01.2017 - 10.2019
Disability Case Manager
SunLife
05.2015 - 06.2016
Part-time Seasonal Sales Associate
Mark’s Work Wearhouse
12.2014 - 12.2015
Disability Case Manager
Great West Life
11.2007 - 05.2015
Collections Manager
CBV Collections
09.1999 - 11.2007
Business management course -
British Columbia Institute of Technology
Bachelor of Arts - History
Simon Fraser University
Graduated -
Terry Fox Secondary
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