Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Garry Gregorio

Toronto,ON

Summary

Dynamic and results-oriented retail professional with 10+ years of experience in the industry, specializing in assistant store management. Proven track record of supporting store managers in driving sales growth, optimizing operational efficiency, and delivering exceptional customer service. Skilled in team leadership, staff development, and inventory management. Strong communicator with a passion for fostering a positive and collaborative work environment. Dedicated to upholding brand standards and achieving organizational goals. Ready to leverage expertise to contribute to the success of a dynamic retail team.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Starbucks Company
Brampton
11.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Lead a team of 20+ baristas in providing high-quality customer service and maintaining Starbucks' standards of excellence.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Collaborated with my peers within the district to coordinate promotions, events, and special projects.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized bi-weekly connects with ssv leaders to review progress on Key Performance Indicators QRG to understand tools, metrics and KPIs we need to focus on.

Supervisor

Starbucks Company
Brampton
05.2022 - 11.2022
  • Assisted with training and onboarding new employees, providing instruction on company policies, procedures, and customer service best practices.
  • Evaluated processes and employee strengths to realign workflows with multiple competing channels and changing business demands.
  • Resolved customer complaints and inquiries in a timely and professional manner, resulting in high levels of customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Assistant Store Manager

The Disney Store
Toronto
04.2019 - 09.2021
  • Responsible for 20+ cast members at ones which plays a key role in driving sales performance by analyzing data, identifying trends, and implementing strategies to optimize product assortment and pricing.
  • Actively participated in training and development programs to enhance product knowledge, sales skills, and leadership abilities.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided leadership and guidance to the sales team, fostering a culture of accountability, excellence, and continuous improvement.

Assistant Store Manager

Gymboree
North York , ON
07.2016 - 03.2019
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Oversaw all aspects of store operations, including sales, staffing, inventory management, and customer service, resulting in consistently high levels of customer satisfaction and sales performance.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Assistant Store Manager

Aeropostale
Scarborough
04.2013 - 06.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Analyzed market trends to identify opportunities for product expansion or improvement.

Education

Some College (No Degree) - Culinary Management

George Brown College
Toronto, ON
01-2003

High School Diploma -

St. Mother Teresa Catholic Academy Secondary School
Toronto, ON
07-2002

Skills

  • Lead and inspire the team to achieve sales targets, provide exceptional customer service and maintain a positive work environment
  • Strong verbal and written communication to effectively communicate with my peers, customers, and corporate stakeholders
  • The ability to recruit, train, and develop a high-performing team for the success of the store
  • Im able to adapt to new challenges, technologies, and trends
  • Makes informed decisions quickly and confidently, whether it's about staffing, pricing, or customer service issues

Languages

English
Full Professional
Tagalog
Native/ Bilingual

Affiliations

  • I have been in 6 different countries as I love to travel and experience different cultures and diversity.
  • On my spare times i love to catch up on the latest movies or just hang out by the balcony with my two dogs Panda and Sam

References

References available upon request.

Timeline

Assistant Store Manager

Starbucks Company
11.2022 - Current

Supervisor

Starbucks Company
05.2022 - 11.2022

Assistant Store Manager

The Disney Store
04.2019 - 09.2021

Assistant Store Manager

Gymboree
07.2016 - 03.2019

Assistant Store Manager

Aeropostale
04.2013 - 06.2016

Some College (No Degree) - Culinary Management

George Brown College

High School Diploma -

St. Mother Teresa Catholic Academy Secondary School

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Garry Gregorio