Garrett Mulleady
San Diego
Summary
Dynamic Project Manager with over seven years of experience in project management and business administration, complemented by four years of dedicated military service. Recognized for exceptional problem-solving skills and a strong track record in identifying and rectifying revenue-generating inefficiencies. Adept at cultivating productive relationships with C-suite executives while leveraging military-grade attention to detail and analytical acumen to drive project success. Proactive leader and collaborative team player, committed to fostering a culture of continuous learning and professional growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Honest Health
12.2024 - Current
- Served as the Project Manager and Scrum Master to lead and manage three parallel implementations of Microsoft Dynamics 365 CRM within the Sales/Marketing modules.
- Scheduled and facilitated project kickoffs meetings, daily huddles, sprint planning/retrospectives, stakeholder demos, UAT kickoffs, gate reviews, and go-live release coordination.
- Created and managed project artifacts including business requirement documents, Gantt Chart, Visio process flows, security role matrix, RAID and RACI diagrams, end user training materials, and weekly reports for executive leadership.
- Collaborated with cross-functional teams to gather requirements, define business processes, establish timelines/guardrails, and ensure successful deployment of our model-driven applications.
- Maintained security roles and permission configurations within D365 and Power Platform, including integrations with Microsoft Office/365 and Enterprise Data Warehouse.
- Created and assigned user stories, identified and solutioned risks/dependencies, and managed all work to completion via Atlassian Suite.
- Served as the subject matter expert on Dynamics 365 post go-live, offering guidance on best practices and system usage to optimize adoption rates.
- Remote
Sr. Business Consultant
Neudesic Consulting (an IBM company)
01.2024 - 10.2024
- Served as a business consultant with a Microsoft Gold Partner to work with clients and understand their business goals, IT infrastructure, and challenges. Gathered requirements and provided expert advice on technology solutions that align with their strategic objectives.
- Designed and recommended IT solutions and strategies that addressed clients' needs and drove operational improvements. Developed detailed proposals and project plans to achieve client’s IT goals and solutions.
- Oversaw the deployment, implementation and management of IT solutions (web-based and Microsoft Dynamics 365), ensuring they were executed effectively and met client expectations.
- Extended the capability of Power Platform and D365 ERP through the creation of new workflows, forms, reports, and model-driven applications. Also managed new user provisioning, role-based access control, automated testing and debugging, and security management throughout the SDLC.
- Utilized Power Platform to extract data and establish benchmarks to evaluate the performance and success of implemented solutions, and created new management dashboards via Power BI.
- Provided training to end users, ongoing support to QA and UAT testers, and made necessary IT adjustments to optimize performance.
- Worked with a healthcare client to develop a software solution for their hospital staffing needs, which included IT solutions for personnel changes, transfers, strikes, PTO, and vetting new hires.
- Created detailed domain models of client’s IT systems to identify current state paint points and to draft future state processes.
Business Analyst (contractor)
Johnson & Johnson
10.2021 - 10.2023
- Served as the Product Owner responsible for developing IT solutions for a global digital education platform.
- Utilized multiple BA tools (Tableau, Microsoft Power Platform, SQL, Postman) to extract, compile and clearly present data to various stakeholders.
- Worked with Business to identify requirements, define user stories and acceptance criteria, conduct SWOT analysis, determine KPIs, create and execute test scripts, and document findings in Atlassian suite (JIRA/Confluence).
- Utilized the Software Development Life Cycle (SDLC) and Agile and SAFe methodologies to develop and support the web-based platform.
- Facilitated cross-functional communications between internal and external stakeholders (MedTech devices, data vendors, marketing/research teams) throughout the product lifecycle.
- Facilitated various Agile ceremonies such as Iteration/Release Planning, Backlog Refinement, Retrospectives, Sprint Reviews, and Daily Standups.
Lead Business Consultant
Kaiser Permanente
04.2019 - 07.2021
- Worked in a BA role on a $1B project with our client (Oracle) to design, develop and implement a new ERP system for billing and payments, enrollment and eligibility, and benefits and claims.
- Utilized the Software Development Life Cycle (SDLC) and Agile and SAFe methodologies to develop and support the CRM platform.
- Utilized SQL to run queries, extract data from the database, create and modify objects, compare data, and process commands.
- Developed comprehensive business cases w/ cost, service, & benefit dimensions of proposed IT projects that were used at executive levels for funding & scope decisions.
- Provided live demonstrations, online and in-person training, and proof of concepts to various stakeholders throughout the enterprise.
Business Analyst
Kaiser Permanente
05.2014 - 04.2019
- Served as the Product Owner for Microsoft Dynamics 365 CRM on-premises.
- Utilized Epic Tapestry to manage member eligibility and enrollment, plan benefits, customer relationships, premium billing, accounts payable, and claims information.
- Managed business requirements, software testing and change requests, and collaborated with Marketing and IT partners to develop and upgrade our Epic and Microsoft software systems.
- Established a thorough understanding of the Dynamics 365 solution and the training plan and provided the post-launch training for end users and power users.
- Designed and implemented custom reports and dashboards to provide real-time insights, aiding management decision-making and increasing reporting accuracy.
- Developed and automated workflows within Dynamics 365, streamlining key business processes and reducing manual intervention.
Operations Analyst
Link Revenue Resources (medical debt purchaser)
05.2012 - 02.2014
- Worked with a variety of hospitals to improve revenue cycles and maximize return on backend medical receivables.
- Executed the appraisal of medical portfolios and made purchase recommendations to the executive management team.
- Collaborated with the COO to operate and maintain a $500mil inventory of medical records.
Education
Bachelor of Science - Business Administration – Finance
San Diego State University
05.2012
Skills
- Project Management and Business Value creation
- Proficient in Microsoft Power Platform and Dynamics 365
- Agile project delivery
- Skilled in JIRA/Atlassian suite, Azure DevOps, and Tableau
- Experienced in Postman, SQL, and YAML
Affiliations
- Project Management Institute
- Toastmasters
MILITARY
- U.S. Coast Guard – Petty Officer Third Class Port Canaveral, FL 02/2004 – 02/2008
- Trained, supervised and managed personnel in operations, project management, law enforcement, damage control, search and rescue, and emergency response.
Certification
- Project Management Professional (PMP)
- Microsoft Power Platform (PL-900)
- Azure Artificial Intelligence (AI-900)
- CSSGB (Six Sigma Green Belt)
Timeline
Project Manager
Honest Health
12.2024 - Current
Sr. Business Consultant
Neudesic Consulting (an IBM company)
01.2024 - 10.2024
Business Analyst (contractor)
Johnson & Johnson
10.2021 - 10.2023
Lead Business Consultant
Kaiser Permanente
04.2019 - 07.2021
Business Analyst
Kaiser Permanente
05.2014 - 04.2019
Operations Analyst
Link Revenue Resources (medical debt purchaser)
05.2012 - 02.2014
Bachelor of Science - Business Administration – Finance
San Diego State University