Garrett Driscoll
Covina
Summary
Compassionate and dedicated professional with experience supporting individuals in crisis, mentoring peers, and fostering resilience in challenging environments. Skilled in active listening, de-escalation, and connecting people with appropriate resources. Proven leadership as a U.S. Army Sergeant, where I guided and supported a team of 10, promoting wellness, accountability, and teamwork. Dedicated to helping individuals feel heard, supported, and empowered in their personal growth.
Overview
21
21
years of professional experience
Work History
Security Officer
Securitas Security Services USA
09.2024 - Current
- Supervise and support a team of security officers, providing guidance, mentoring, and ensuring adherence to established protocols.
- Prepare timely, detailed reports to ensure clear communication and accountability, documenting daily activities, challenges, and outcomes.
- Proactively identify concerns or gaps in procedures and collaborate with supervisors and peers to clarify expectations, supporting consistency and trust.
- Respond to members of the public in need of assistance, often serving as the first point of contact for individuals requiring 911 or emergency services.
- Provide reassurance, guidance, and immediate support during crises, ensuring individuals remain calm and connected with the appropriate resources.
- Provide approachable, supportive contact with the public, helping individuals feel safe, respected, and heard.
- Maintain accurate, confidential records of team and security-related activities.
- Observe and interact with patrons, staff, and team members to quickly recognize needs and provide assistance, reassurance, or de-escalation when necessary.
Sales Associate
Best Buy
12.2010 - 12.2011
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Provided accurate information about products, prices, and services.
- Assisted customers with product selection, sizing, and styling.
- Served as a department expert on gaming products, providing guidance to customers and peers to ensure the best product selection based on individual needs and preferences.
74D Chemical Operations Specialist
US Army
08.2004 - 12.2010
- Led CBRN operations for a unit of over 200 personnel, overseeing equipment issuance and maintenance, ensuring adherence to safety standards, and spearheading training and certification for gas chamber qualifications.
- Monitored and responded to emergency situations, providing immediate support and coordination for military operations.
- Conducted regular training and drills for emergency response protocols, enhancing the readiness and efficiency of the emergency action team.
- Maintained and updated emergency response plans and protocols, ensuring alignment with current threat assessments and operational guidelines.
- Monitored various alarm systems and surveillance equipment to detect and report potential security threats or emergency situations.
- Documented and reported all incidents, maintaining comprehensive logs and records for review and analysis by command staff.
- Trained superiors and peers in the safe operation in CBRN-affected areas.
- Operated and maintained specialized CBRN detection equipment, including chemical agent monitors, radiological detectors, and biological sampling kits.
- Participated in drills simulating responses to real-world scenarios involving toxic substances.
- Responded quickly and efficiently to emergency situations involving potential exposure to dangerous chemicals.
- Assisted with the development of standard operating procedures for chemical operations.
Education
BBA - Computer And Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Arts - Criminal Justice
Citrus College
Glendora, CA05-2019
Skills
- Business Development
- Network Administration
- Information Security
- Troubleshooting and diagnostics
- Software configuration
- Network Security
- Business Intelligence
- Promotional support
- Sales Development
- Training and development of team members
- Problem-Solving Under Pressure
- Leadership & team supervision
- Product sales
- Customer Needs Assessment
- Electronic surveillance
- Investigation documentation
- Identification verification
- Government security clearance
Education and Training
other,other
Timeline
Security Officer
Securitas Security Services USA
09.2024 - Current
Sales Associate
Best Buy
12.2010 - 12.2011
74D Chemical Operations Specialist
US Army
08.2004 - 12.2010
Associate of Arts - Criminal Justice
Citrus College
BBA - Computer And Information Systems
California State Polytechnic University, Pomona