Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

GARNETT LETT

Summary

Experienced Small Business Owner with 4 years' experience in operations management, business strategy, and budgeting and forecasting seeking to take next career step with a respected organization. Expertise in implementing health and safety, managing customer relationships and problem solving. Knowledgeable Dispatcher with 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

18
18
years of professional experience

Work History

Senior Locate Technician

Promark-Telecon
Lac la Biche, AB
02.2021 - Current
  • Increased client satisfaction by providing exceptional customer service, addressing concerns, and resolving issues promptly.
  • Collaborated with construction crews and project managers for seamless communication and coordination on job sites.
  • Enhanced the company''s reputation by consistently meeting or exceeding performance metrics for locates accuracy, efficiency, and client satisfaction.
  • Supported emergency response efforts by being available on-call to locate utilities quickly and accurately during urgent situations.
  • Streamlined workflow efficiency by prioritizing daily workload, ensuring timely completion of a high volume of locate requests.

Business Owner

BOGAR VENTURES LTD.
08.2014 - 08.2018
    • Owned and managed daily operations of a utility locating business, including supervising employees and providing onsite training and continuing education to staff
    • Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation
    • Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel
    • Searched for underground utilities in all types of weather conditions and notified clients of any issues in field.

Dispatcher

TOTAL OILFIELD RENTALS
05.2012 - 05.2014
    • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
    • Maintained current knowledge of all personnel in field and all completed deliveries or delays
    • Answered customer requests with information about product availability, shipping information and status updates
    • Managed daily delivery and work schedules to maximize coverage
    • Improved operations by working with team members and customers to find workable solutions.

Class 1 Driver

LAC LA BICHE TRANSPORT
12.2006 - 03.2011
    • Operated winch truck for general oilfield hauling
    • Operated Pickers up to 25 ton for rig moves and service work
    • Swamped on bed trucks and picker trucks
    • Worked in a safe manner at all times
    • Completed hot shots and piloted wide loads
    • Hauled over dimensional loads throughout northeastern Alberta.

Education

J.A. Williams High School
06.2002

Skills

  • Sales strategies
  • Issue resolution
  • Customer service
  • Planning and coordination
  • Business operations
  • Class 1 license with air brakes endorsement
  • Safe driving techniques
  • Customer relationship management
  • Oilfield hauling experience
  • Picker experience up to 25 ton
  • Winch truck experience
  • Leadership Qualities

Additional Information

Willing to be trained or take any required training courses or certificates as required

Timeline

Senior Locate Technician

Promark-Telecon
02.2021 - Current

Business Owner

BOGAR VENTURES LTD.
08.2014 - 08.2018

Dispatcher

TOTAL OILFIELD RENTALS
05.2012 - 05.2014

Class 1 Driver

LAC LA BICHE TRANSPORT
12.2006 - 03.2011

J.A. Williams High School

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