Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Garnet Joslin

Sackville

Summary

Dynamic sales professional with a proven track record at Snap-On Tools Canada, excelling in key account management and relationship building. Leveraged CRM tools to enhance client interactions, achieving high satisfaction rates. Skilled in delivering impactful sales presentations and fostering long-term partnerships, driving significant revenue growth through strategic account management.

Overview

31
31
years of professional experience

Work History

Eastern Sales/National Key Account Manager

Snap-On Tools Canada
07.2011 - Current
  • Achieved high client satisfaction by identifying and addressing key account needs.
  • Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
  • Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
  • Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
  • Increased overall sales performance by implementing strategic account management plans.
  • Developed strong relationships with national clients through effective communication and negotiation skills.
  • Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
  • Participated in regional trade shows and industry events as a representative of the company, engaging with prospective clients while building brand awareness.
  • Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
  • Built and maintained strong client relationships to drive business growth.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Sales/Service Representative

Hunter Engineering
10.2006 - 08.2010
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Generated sales leads through outbound calls and emails to build robust pipeline.
  • Increased sales revenue by effectively managing customer relationships and addressing their needs.
  • Assisted in organizing trade shows and other promotional events to raise brand awareness among potential customers.
  • Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
  • Conducted product demonstrations to prospective clients, leading to increased sales conversions.
  • Managed a diverse portfolio of products and services, allowing for customization according to client needs.
  • Enhanced client retention by providing exceptional customer service and promptly resolving issues.
  • Trained new hires on sales processes and best practices, ensuring a high level of competence across the team.

3rd Class Automobile Technician

Acura, Chrysler, GM, and Canadian Tire
01.1994 - 09.2006
  • Maintained a high level of safety by adhering to industry standards and regulations during all repair procedures.
  • Boosted repeat business through exceptional customer service, clear communication, and consistent delivery of high-quality workmanship.
  • Exceeded client expectations through consistent delivery of exceptional automotive repair services, fostering long-term relationships and driving repeat business.
  • Enhanced customer satisfaction with timely completion of maintenance services and repairs.
  • Contributed to overall team success with strong problem-solving skills applied in troubleshooting complex automotive issues.
  • Demonstrated commitment to professional growth by pursuing additional training opportunities, resulting in increased technical expertise and value to the team.
  • Optimized fuel efficiency for clients'' vehicles by accurately diagnosing emissions-related issues and performing needed repairs or adjustments accordingly.
  • Maximized vehicle lifespan through careful assessment of worn components during routine inspections, recommending timely replacements to prevent costly future repairs.
  • Reduced downtime for clients by efficiently diagnosing and resolving mechanical issues on various automobile makes and models.
  • Upheld company reputation for excellence by consistently delivering quality work within estimated time frames.
  • Showcased attention to detail in performing precise wheel alignments, reducing tire wear and improving fuel economy for clients'' vehicles.
  • Consistently met or exceeded service benchmarks by completing routine maintenance tasks such as oil changes, tire rotations, and filter replacements.
  • Assisted customers in understanding the importance of regular maintenance schedules to prolong the life of their vehicles.

Education

Automotive Technician Course

Nova Career Center
Chateauguay, QC
07-1994

High School Diploma -

Queen Elizabeth High School
Sept-Iles, QC
06-1992

Skills

  • Sales presentations
  • Relationship management
  • Pricing strategy
  • Territory management
  • Client relationship building
  • Key account management
  • Client needs assessment
  • Relationship selling
  • Business development
  • Sales program creation
  • Business strategies
  • Account performance analysis
  • Teamwork
  • Time management
  • Reliability
  • Excellent communication
  • Team leadership
  • Active listening
  • Decision-making
  • Team building
  • Self motivation
  • Product knowledge
  • Sales process
  • Professionalism

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Eastern Sales/National Key Account Manager

Snap-On Tools Canada
07.2011 - Current

Sales/Service Representative

Hunter Engineering
10.2006 - 08.2010

3rd Class Automobile Technician

Acura, Chrysler, GM, and Canadian Tire
01.1994 - 09.2006

Automotive Technician Course

Nova Career Center

High School Diploma -

Queen Elizabeth High School

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Garnet Joslin