Garnet Joslin
Sackville
Summary
Dynamic sales professional with a proven track record at Snap-On Tools Canada, excelling in key account management and relationship building. Leveraged CRM tools to enhance client interactions, achieving high satisfaction rates. Skilled in delivering impactful sales presentations and fostering long-term partnerships, driving significant revenue growth through strategic account management.
Overview
31
31
years of professional experience
Work History
Eastern Sales/National Key Account Manager
Snap-On Tools Canada
07.2011 - Current
- Achieved high client satisfaction by identifying and addressing key account needs.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Increased overall sales performance by implementing strategic account management plans.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Participated in regional trade shows and industry events as a representative of the company, engaging with prospective clients while building brand awareness.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales/Service Representative
Hunter Engineering
10.2006 - 08.2010
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Assisted in organizing trade shows and other promotional events to raise brand awareness among potential customers.
- Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
- Conducted product demonstrations to prospective clients, leading to increased sales conversions.
- Managed a diverse portfolio of products and services, allowing for customization according to client needs.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
- Trained new hires on sales processes and best practices, ensuring a high level of competence across the team.
3rd Class Automobile Technician
Acura, Chrysler, GM, and Canadian Tire
01.1994 - 09.2006
- Maintained a high level of safety by adhering to industry standards and regulations during all repair procedures.
- Boosted repeat business through exceptional customer service, clear communication, and consistent delivery of high-quality workmanship.
- Exceeded client expectations through consistent delivery of exceptional automotive repair services, fostering long-term relationships and driving repeat business.
- Enhanced customer satisfaction with timely completion of maintenance services and repairs.
- Contributed to overall team success with strong problem-solving skills applied in troubleshooting complex automotive issues.
- Demonstrated commitment to professional growth by pursuing additional training opportunities, resulting in increased technical expertise and value to the team.
- Optimized fuel efficiency for clients'' vehicles by accurately diagnosing emissions-related issues and performing needed repairs or adjustments accordingly.
- Maximized vehicle lifespan through careful assessment of worn components during routine inspections, recommending timely replacements to prevent costly future repairs.
- Reduced downtime for clients by efficiently diagnosing and resolving mechanical issues on various automobile makes and models.
- Upheld company reputation for excellence by consistently delivering quality work within estimated time frames.
- Showcased attention to detail in performing precise wheel alignments, reducing tire wear and improving fuel economy for clients'' vehicles.
- Consistently met or exceeded service benchmarks by completing routine maintenance tasks such as oil changes, tire rotations, and filter replacements.
- Assisted customers in understanding the importance of regular maintenance schedules to prolong the life of their vehicles.
Education
Automotive Technician Course
Nova Career Center
Chateauguay, QC07-1994
High School Diploma -
Queen Elizabeth High School
Sept-Iles, QC06-1992
Skills
- Sales presentations
- Relationship management
- Pricing strategy
- Territory management
- Client relationship building
- Key account management
- Client needs assessment
- Relationship selling
- Business development
- Sales program creation
- Business strategies
- Account performance analysis
- Teamwork
- Time management
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Decision-making
- Team building
- Self motivation
- Product knowledge
- Sales process
- Professionalism
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Eastern Sales/National Key Account Manager
Snap-On Tools Canada
07.2011 - Current
Sales/Service Representative
Hunter Engineering
10.2006 - 08.2010
3rd Class Automobile Technician
Acura, Chrysler, GM, and Canadian Tire
01.1994 - 09.2006
Automotive Technician Course
Nova Career Center
High School Diploma -
Queen Elizabeth High School
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