Garina Korongo
Caledon,Canada
Summary
Dedicated and versatile professional with a proven track record in customer service, team leadership, and administrative support. Fluent in both English and French, possessing strong communication skills that enable excellence in fast-paced environments. Demonstrated ability to deliver exceptional customer experiences through engagement and a positive attitude. Currently seeking a challenging role to leverage skills and contribute to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bi-lingual Front Desk Attendant
CBC
04.2023 - Current
- Company Overview: Radio Station
- Monitor cameras and alarm systems for security purposes
- Handle incoming calls to set appointments and manage guest inquiries
- Maintain alarm systems and ensure security protocols are followed
- Radio Station
Team Leader Warehouse
IKEA
09.2022 - 04.2023
- Provided leadership and supervision in a warehouse environment
- Conducted janitorial duties to ensure cleanliness and safety standards
- Ensured efficient operations and adherence to company policies
Room Attendant
Crystal Property Management Inc
05.2022 - 10.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Mall Security
Gardaworld
06.2018 - 12.2020
- Provided security services in a mall setting, ensuring the safety of patrons and property
- Assisted in managing incidents and emergencies as they arise
Multi-Trade Temp
Integrated Staffing Limited
12.2016 - 06.2018
- Undertook various roles including print shop apprentice, commercial cleaning, residential landscaping, commercial snow removal, and recycling depot employee
Sales Associate
GAEL COMPANY BOOKSTORE
09.2010 - 06.2013
- Provided excellent customer service, managed sales transactions, and assisted customers with product inquiries
Education
Adult Learning Program -
Nova Scotia Community College
Halifax, Nova Scotia06.2018
Skills
- Bilingualism in English and French
- Strong communication and negotiation skills
- Excellent organization and time management
- Adaptability in fast-paced environments
- Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook)
- Proficient in building exceptional customer experiences
- Experienced in managing incoming calls for customer service and scheduling purposes
- Proficient in customer sales, payments, and complaint management
- Understanding of complex filing systems, cataloging, and data tracking
- Experience with audio equipment setup and operation for large events
- Security monitoring
- Team leadership
- Facility maintenance
- Staff training
Certification
- WHMIS Certificate, St John Ambulance, Halifax, NS, 08/01/20
- Fire Safety Certificate, Courtney's First Aid, Halifax, NS, 07/01/16
- Traffic Control Person Training Certificate, Safety First, Halifax, NS, 08/01/16
- High School Diploma, Congo
Hobbies and Interests
- Lead singer, producer, and writer - The Advocates of Truth (2013 - Present)
- Volunteer/participant - Youth Art Connection (2017 - Present)
- Committee volunteer - Black History Month (2018)
- Volunteer - United Nations High Commissioner for Refugees (2013 - 2016)
Languages
French
Full Professional
English
Professional Working
Timeline
Bi-lingual Front Desk Attendant
CBC
04.2023 - Current
Team Leader Warehouse
IKEA
09.2022 - 04.2023
Room Attendant
Crystal Property Management Inc
05.2022 - 10.2022
Mall Security
Gardaworld
06.2018 - 12.2020
Multi-Trade Temp
Integrated Staffing Limited
12.2016 - 06.2018
Sales Associate
GAEL COMPANY BOOKSTORE
09.2010 - 06.2013
- WHMIS Certificate, St John Ambulance, Halifax, NS, 08/01/20
- Fire Safety Certificate, Courtney's First Aid, Halifax, NS, 07/01/16
- Traffic Control Person Training Certificate, Safety First, Halifax, NS, 08/01/16
- High School Diploma, Congo
Adult Learning Program -
Nova Scotia Community College
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