Garima Singh
Toronto,ON
Summary
Proven Customer Service Representative at LCBO, excelling in complaint resolution and retail sales customer service. Leveraged product and service solutions to enhance customer satisfaction, achieving a significant improvement in customer feedback scores. Skilled in both scheduling and building strong customer relationships, I consistently deliver knowledgeable and friendly support, driving high levels of customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
LCBO
Toronto, Ontario
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON04-2022
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2021
Skills
- Scheduling
- Product and service solutions
- Brand representation
- Complaint handling
- Inbound and outbound calling
- Complaint resolution
- Service standard compliance
- Retail store support
- Merchandise upselling
- Money handling
- Retail sales customer service
Languages
English
Professional
Timeline
Customer Service Representative
LCBO
11.2022 - Current
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
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