Garima Sharma

• Achieved top satisfaction, retention, and referral rankings on consistent basis.
• Managed client expectations by clarifying needs, identifying options, and recommending products and services.
• Resolved inquiries to consistently meet performance benchmarks.
• Trained new employees on processes to promote productivity team-wide.
• Handled escalated customer service concerns to preserve net promoter's score for the banking centre.
• Educated clients on how to conduct transactions with convenient online solutions.
• Improve productivity by providing team performance feedback.
• Exceeded team goals and collaborated with staff to implement client service initiatives.
• Maintained high volume workload within fast paced environment and consistently met performance

• Lead by example and show the team how to deepen relationships and meet clients' financial needs while providing a high standard of service.
• Go above and beyond to champion CIBC within the community to develop new and existing client relationships.
• Encourage employees to quickly resolve client complaints, and to escalate when necessary.
• Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals.
• Monitor the Banking Centre's business performance and put action plans into place to close any gaps.
• Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre's overall performance.
• Manage and minimize risk to safeguard the bank, clients and shareholders.
• Lead and coach a high performing sales team of Advisors and Representatives to deepen client relationships and grow business.
• Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business.
• Advocate for CIBC within the community to recruit employees who share and demonstrate its values.

• Assisted clients in understanding the long-term implications of different mortgage options, empowering them to make informed financial decisions.
• Leveraged strong networking skills to cultivate relationships with industry professionals, expanding referral sources and strengthening the company''s presence within the local market.
• Educated first-time homebuyers about available financing options and guided them through each stage of the mortgage application process.
• Developed comprehensive marketing materials to attract new clients while maintaining a professional image consistent with the company brand.

• Built lasting relationships with clients by consistently exceeding expectations in communication, professionalism, and results-driven advice.
• Managed a diverse portfolio of clients, ensuring optimal returns on investments and minimizing risks.
• Secured client trust by maintaining strict confidentiality standards and adhering to ethical practices in all interactions.
• Provided exceptional service to clients by addressing their unique financial concerns and goals with tailored advice.

• Gathered member information and discussed appropriateness of plan and investment opportunities.
• Stayed current on industry trends and regulations to provide accurate, up-to-date advice for clients'' financial planning needs.
• Consistently met or exceeded sales targets, contributing significantly to the team''s overall success.
• Assisted clients in navigating complex financial products, ensuring they made informed decisions about their investments. As a Sr. FSR my job was to provide an exceptional experience for new and existing clients by identifying their needs through the utilization of CIBC Financial tools.
  • Planning business activities to meet weekly sales, service and referral targets for personal and small business clients.
  • Proactively initiating phone calls to book appointments with clients to discuss their needs and to offer financial solutions.
  • Demonstrating a strong code of ethics while adhering to and protecting client privacy.