Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GARIMA MEHRA

Surrey,BC

Summary

Motivated and customer-oriented professional with experience in providing exceptional service to guests. Strong communication skills, team player, and capable of multitasking in a fast-paced environment. Seeking a role that will allow me to utilize my skills and develop my potential further. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Digital Consultant

Rogers Wireless
05.2023 - 08.2023
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided excellent customer service
  • Our entire department was laid off due to organizational structural changes.

Seasonal Educator

Lululemon. Surrey
08.2022 - 02.2023
  • Educating guests on all products
  • Providing solutions and exceptional customer service
  • Increased estimated store targets with team building objectives
  • Dealt with customer complaints effectively and provided timely solutions

Barista

Starbucks
04.2022 - 12.2022
  • Provided excellent customer service
  • Brewing coffee, steaming milk, and creating latte art
  • Multi-tasked in a fast-paced environment
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized official and off-menu coffee and tea preparations.

Content Writer and Social Media Specialist

CocoMumu
08.2021 - 05.2022
  • Boosted sales and engagement by 40 percent on social media
  • Prioritizing customer satisfaction
  • Managed and updated warehouse and online inventory
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Wrote social media content to increase engagement with customers.

FT Keyholder/ PT Smoothie Master

Body Energy Club
05.2021 - 04.2022
  • Provided hassle-free and quick payments to customers, Completed store opening and closing procedures Counted out cash drawers and balanced totals
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
  • Improved customer service by projecting friendly and knowledgeable attitude
  • Processed cash, credit, debit and check payments
  • Trained and mentored new employees
  • Opened inventory boxes and restocked shelves
  • Accepted and processed customer returns
  • Made exceptional smoothies in a fast paced environment
  • Provided excellent customer service

Education

Diploma - General Arts & Science, Marketing, Business Communications

Canadian College
04.2023

Design & User interface/User experience certification -

Indian Institution of Digital
01.2021

Skills

  • Sales Strategies
  • Idea Brainstorming
  • Digital Content Development
  • Problem solving skills
  • POS skills
  • Inventory
  • Time management
  • Leadership
  • Non-verbal/Verbal
  • Communication skills
  • Conflict Resolution
  • Client Engagement
  • Customer Inquiries
  • Digital Sales
  • Attention to Detail
  • Strategic Planning
  • Digital Communications
  • Sales Management

Languages

English
Native or Bilingual

Timeline

Digital Consultant

Rogers Wireless
05.2023 - 08.2023

Seasonal Educator

Lululemon. Surrey
08.2022 - 02.2023

Barista

Starbucks
04.2022 - 12.2022

Content Writer and Social Media Specialist

CocoMumu
08.2021 - 05.2022

FT Keyholder/ PT Smoothie Master

Body Energy Club
05.2021 - 04.2022

Diploma - General Arts & Science, Marketing, Business Communications

Canadian College

Design & User interface/User experience certification -

Indian Institution of Digital
GARIMA MEHRA