Garima Kakkar

• Collaborate with a strategic team to develop software and resolve technical challenges across various domains.
• Participate in defining system requirements, testing, training, implementation, and support of enterprise-wide business applications.
• Gather business requirements through interviews, workshops, and review of existing system documentation or procedures.
• Apply industry-standard analysis techniques such as data flow modeling, use-case analysis, and workflow analysis.
• Document analysis results using appropriate templates and tools. Recommend necessary changes to deliverables from other teams.
• Assist with production support issues and release activities. Participate in all Scrum ceremonies, including refinements, sprint planning, and daily stand-ups.
• Proven leader with strong interpersonal and communication skills.

• Talk to people from different teams to understand what they need from a system or process.
• Write down requirements in a clear way so everyone understands them.
• Work with developers, testers, and other team members to make sure the solution meets the needs.
• Create simple diagrams, workflows, or examples to explain how things should work.
• Help test new features to make sure they work as expected.
• Support teams when new systems or features are launched.
• Join regular team meetings (Scrum) to plan work and track progress.

• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.

• Manage, coordinate, drive and follow up the end-to-end operation and delivery from all IT Suppliers.
• Analyze, understand, and continuously manage interdependencies within the Service Providers for smooth Operations.
• Ensuring all the critical RCAs are shared with stakeholders in a stipulated time.
• Evaluate impact, risk assessments, potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board.
• Oversight of IM(incident management) process and make sure that brings all the parties together, each of the incident managers gets their teams to investigate and work as one unit under the leadership of the SIAM incident manager.
• Oversight on ITSM toolset ensuring SLAs on incidents, Change and problem records are met and their details are accurate.
• Track action items that are identified as part of the root cause process to ensure prevention of recurrence as well as ability to compress impact when impacts do occur.
• Handling Problem collaboration between Partners and Other Processes and Ensuring that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and shared with senior management.
• Charing weekly Governance meetings with Onboarded Suppliers to discuss their challenges and feedbacks.
• To understand the pain areas of Customer from various regions & to ensure timely resolution.
• Managing KPIs, SLAs & Quality reviews over daily Audit meetings with Suppliers.