Open To Work
Garima Dawar
Kitchener,ON
Summary
Proficient professional with a successful history at Concentrix in technical support and customer relationship management. Skilled in delivering prompt solutions to customer issues, resulting in increased satisfaction rates. Adaptability and strong interpersonal skills enable effective collaboration under pressure.
Overview
9
9
years of professional experience
Work History
Advisor II, Technical Support
Concentrix
Ontario
03.2021 - 05.2023
- Addressed technical requirements while providing dedicated customer support.
- Escalated significant issues to Escalation Department to ensure swift action.
- Guaranteed courteous and timely responses to all customer inquiries.
- Outlined detailed procedures for handling complex customer scenarios.
Counter Staff (Part-Time)
Tim Horton's
Ontario
08.2020 - 04.2022
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance loyalty, satisfaction, and sales figures.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Refreshed, positioned, and showcased products in front.
Application Developer and Tester (Trainee)
Auribises Technologies
Ludhiana, India
01.2017 - 12.2017
- Apply a wide breadth of technical skills, Internet knowledge, and experience across the spectrum of online development in the service of building and improving online properties for multiple clients.
- Application testing and troubleshooting/debugging.
- Involved in the full life cycle of the software design process of other projects, including prototyping, proof of concepts, design, interface implementation, testing, and maintenance.
- Working with APIs, Git with the development, and Non-Technical Skills as building a passion for learning new concepts with collaboration and communication.
IT Desk Operator
Guru Nanak Dev Engineering College
Ludhiana, India
08.2014 - 12.2015
- Answered queries regarding college student portal setups and instructed Office 365 installation steps.
- Resolved more than 30+ tickets in a week and gave feedback regularly to increase efficiency in the used procedures.
- Provided technical support through emails, phone calls and in-person regarding tickets to further determine issues.
- Communicated effectively with students and staff in a month, regarding the services and products offered.
Education
Master of Science - Engineering Software
Concordia University
Montreal, QC05.2020
Bachelors - Technology CSE
Guru Nanak Dev Engineering College
Ludhiana, Punjab, India07.2017
Skills
- Team leadership
- Self-motivation
- Adaptability
- Problem solving
- Analytical thinking
- Work ethic
- Positive mindset
- Communication skills
- Point of Sale (POS) systems
- Pressure management
- Troubleshooting
- Customer relationship management
Volunteer Experience
Concordia University, Welcome Front Desk Member, Montreal, Led the Engineering Department Team (CEPE)., Arranged meetings with the team to discuss the activities for the Orientation Day., Managed the transportation of new peers on the Orientation Day., Provide social and academic support to new university students.
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Advisor II, Technical Support
Concentrix
03.2021 - 05.2023
Counter Staff (Part-Time)
Tim Horton's
08.2020 - 04.2022
Application Developer and Tester (Trainee)
Auribises Technologies
01.2017 - 12.2017
IT Desk Operator
Guru Nanak Dev Engineering College
08.2014 - 12.2015
Master of Science - Engineering Software
Concordia University
Bachelors - Technology CSE
Guru Nanak Dev Engineering College