Garima Batra
Summary
Proven to enhance sales efficiency by 10% at Coffee Bean & Tea Leaf, I excel in POS terminal operation and thrive in high-pressure environments. My background with H&M Hennes & Mauritz showcases my cash handling accuracy and ability to foster customer loyalty through exceptional service, blending hard skills like inventory management with soft skills in customer interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Cashier
H&M Hennes & Mauritz
02.2022 - 12.2023
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Front of House Server
Coffee Bean & Tea Leaf
02.2021 - 12.2022
- Contributed in increasing sales efficiency by 10% by establishing target goals, boosting marketing efforts to increase sales, extended operating hours and promoting new menu items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
Education
Associate"s Degree - Business Management
Portage College
Lac La Biche, AB03.2026
Diploma - Computer Application Program
GIPTECH EDUCATION
07.2022
High School Diploma -
C.J.S PUBLIC SCHOOL
Jalandhar, Punjab05.2020
Skills
- POS Terminal Operation
- Promotions understanding
- Brand representation
- Cash Handling Accuracy
- Product Demonstrations
- Inventory and Stocking
- Computer Proficiency and Microsoft Office
- Meeting Sales Goals
- Ability to Lift 40 pounds
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Certification
[Adult/Infant/Child CPR& FIRST AID] , [NEW LIFE CPR] - [05-07-2026]
Fitness
Exercise and physical activity is essential for a healthy life and can be fun as well as it gives you a chance to unwind, enjoy the outdoors and partake in amusing activities, having a passion for fitness is not just about looking good , rather creating a better life for yourself and people around you .
Timeline
Retail Sales Associate Cashier
H&M Hennes & Mauritz
02.2022 - 12.2023
Front of House Server
Coffee Bean & Tea Leaf
02.2021 - 12.2022
Associate"s Degree - Business Management
Portage College
Diploma - Computer Application Program
GIPTECH EDUCATION
High School Diploma -
C.J.S PUBLIC SCHOOL
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