Summary
Overview
Work History
Education
Skills
Timeline
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Garima Aggarwal

Calgary,AB

Summary

Devoted and Meticulous Administrative Specialist with a background in records processing, customer service, and health information management. Competent in processing information requests, managing private medical records, and making sure provincial and federal laws are followed. Strong problem-solving skills, ability to work independently, and fluency in multiple EMRs (PS Suite, Healthmyself and Accuro).

Overview

1
1
year of professional experience

Work History

Patient Care Coordinator

Advanced Respiratory Care Network
04.2025 - Current
  • Coordinated patient appointments and managed scheduling to ensure optimal flow of services.
  • Assisted healthcare providers with patient intake procedures and documentation accuracy.
  • Communicated effectively with patients to address inquiries and provide information on services.
  • Managed electronic health records system, ensuring data integrity and confidentiality compliance.
  • Monitored follow-up care appointments, enhancing patient adherence to treatment plans.
  • Supported billing processes by verifying insurance information and facilitating claims submissions.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Medical Office Assistant

Avivo Health Alliance
10.2024 - 03.2025
  • Processed and oversaw health information requests in compliance with company guidelines and privacy laws
  • Verified patient identity, evaluated consent documents, and entered requests into computerized systems.
  • Accuracy and confidentiality were maintained when retrieving, scanning, copying, and mailing medical records.
  • Provided exceptional customer service by answering incoming calls and in-person questions.
  • Efficiently accessed, updated, and maintained patient records by utilizing a variety of computerized technologies.
  • Assisted in organizing workload in a fast-paced environment while maintaining a high level of accuracy.

Education

Medical Office Assistant and Unit Clerk Certificate -

Bow Valley College
Calgary, Canada
11-2024

Project Management Graduate Certificate -

Georgian Collage
08.2023

Bachelor's in science (non-Medical) -

Maharaja Ganga Singh University (India)
03-2019

Skills

  • Management and Dissemination of Health Information
  • Understanding of Federal and Provincial Privacy Laws (AHS Legal & Privacy)
  • Knowledgeable about Adobe and the Microsoft Office Suite (Word, Excel, Outlook, and Teams)
  • Proficiency in Processing Paper Records and Electronic Health Records
  • Outstanding Conflict Resolution & Customer Service Skills
  • Proficiency with Multi-Line Telephones and General Office Equipment
  • Strong problem-solving, analytical, and decision-making skills
  • Outstanding Time-Management and Organizational Skills

Timeline

Patient Care Coordinator

Advanced Respiratory Care Network
04.2025 - Current

Medical Office Assistant

Avivo Health Alliance
10.2024 - 03.2025

Project Management Graduate Certificate -

Georgian Collage

Medical Office Assistant and Unit Clerk Certificate -

Bow Valley College

Bachelor's in science (non-Medical) -

Maharaja Ganga Singh University (India)

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Garima Aggarwal