Garima Aggarwal
Calgary,AB
Summary
Devoted and Meticulous Administrative Specialist with a background in records processing, customer service, and health information management. Competent in processing information requests, managing private medical records, and making sure provincial and federal laws are followed. Strong problem-solving skills, ability to work independently, and fluency in multiple EMRs (PS Suite, Healthmyself and Accuro).
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Advanced Respiratory Care Network
04.2025 - Current
- Coordinated patient appointments and managed scheduling to ensure optimal flow of services.
- Assisted healthcare providers with patient intake procedures and documentation accuracy.
- Communicated effectively with patients to address inquiries and provide information on services.
- Managed electronic health records system, ensuring data integrity and confidentiality compliance.
- Monitored follow-up care appointments, enhancing patient adherence to treatment plans.
- Supported billing processes by verifying insurance information and facilitating claims submissions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Medical Office Assistant
Avivo Health Alliance
10.2024 - 03.2025
- Processed and oversaw health information requests in compliance with company guidelines and privacy laws
- Verified patient identity, evaluated consent documents, and entered requests into computerized systems.
- Accuracy and confidentiality were maintained when retrieving, scanning, copying, and mailing medical records.
- Provided exceptional customer service by answering incoming calls and in-person questions.
- Efficiently accessed, updated, and maintained patient records by utilizing a variety of computerized technologies.
- Assisted in organizing workload in a fast-paced environment while maintaining a high level of accuracy.
Education
Medical Office Assistant and Unit Clerk Certificate -
Bow Valley College
Calgary, Canada11-2024
Project Management Graduate Certificate -
Georgian Collage
08.2023
Bachelor's in science (non-Medical) -
Maharaja Ganga Singh University (India)
03-2019
Skills
- Management and Dissemination of Health Information
- Understanding of Federal and Provincial Privacy Laws (AHS Legal & Privacy)
- Knowledgeable about Adobe and the Microsoft Office Suite (Word, Excel, Outlook, and Teams)
- Proficiency in Processing Paper Records and Electronic Health Records
- Outstanding Conflict Resolution & Customer Service Skills
- Proficiency with Multi-Line Telephones and General Office Equipment
- Strong problem-solving, analytical, and decision-making skills
- Outstanding Time-Management and Organizational Skills
Timeline
Patient Care Coordinator
Advanced Respiratory Care Network
04.2025 - Current
Medical Office Assistant
Avivo Health Alliance
10.2024 - 03.2025
Project Management Graduate Certificate -
Georgian Collage
Medical Office Assistant and Unit Clerk Certificate -
Bow Valley College
Bachelor's in science (non-Medical) -
Maharaja Ganga Singh University (India)