I'm a Hotel and Restaurant Service Management professional deeply committed to delivering outstanding guest experiences. I'm currently seeking a management role in the hospitality industry, backed by a track record of optimizing operations and raising service standards. I'm enthusiastic about contributing strategic insights to enhance guest satisfaction. Let's connect and explore potential opportunities together.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supervised and managed a serving team to achieve high standards of customer service and maintain operational efficiency.
- Trained and mentored new staff, maintaining the standard of services while providing an avenue for professional growth.
- - Maintained financial transactions accurately by way of cash handling, processing of payments, and record-keeping.
- Coordinated with the kitchen staff to ensure timely and correct delivery of orders, adding to the guest dining experience.
- Managed inventory control, supported event coordination, while implementing upsell strategies to impact sales and satisfaction of guests.
- Smart Serve Ontario
- Serving It Right, Responsible Service BC
- Standard First Aid & CPR/AED level C, Canadian Red Cross
- WHMIS 2015, Probe It Workplace Training