GARGI MACWAN

• I verified applicant references and employment details, coordinated management interviews, and conducted phone interviews to assess skills and experience. I performed background checks and pre-employment verifications, collaborated with managers on employee relations, and developed onboarding programs. I also wrote job postings, pre-screened resumes, and partnered with managers to recommend candidates. Additionally, I managed applicant tracking systems and developed recruiting strategies to identify and attract qualified candidates.

I oversee operational aspects, manage recruitment, handle training processes, and collaborate with the management team. I handle cash duties, prioritize customer service and safety, and uphold policies. Additionally, I contribute to scheduling, audits, reports, and marketing for K1 Speed while fostering positive employee relations.

As an assistant manager, I collaborate with the manager in various aspects of restaurant operations, including recruitment, training, and performance evaluation. I supervise teams, maintain employee records, and contribute to scheduling for productivity goals. I uphold restaurant rules and policies, ensuring a positive work environment. Quality control, adherence to food procedures, and customer service excellence are priorities. I also oversee cleanliness, safety compliance, and handle incidents according to company procedures.

I collaborate with Sales Account Managers to support both existing and new customers by facilitating transactions, preparing solutions, and processing orders. I maintain strong customer relations, ensuring satisfaction and resolving issues swiftly in collaboration with Operations teams. Diligently working towards company objectives, I update the CRM, compose progress reports, and handle special projects assigned by management. In logistics, I assist in planning and quoting strategic requests, source inventory, and monitor import shipments, addressing potential problems for successful delivery.

In my customer-focused role, I promptly addressed food or service issues, utilized upselling techniques to boost profits, and ensured accuracy in order processing. I efficiently handled transactions, from order to payment, and maintained a friendly demeanor during timely food delivery. Effective communication with colleagues and management was a constant practice. I excelled in various tasks, including preparing beverages, portioning take-out foods, and using point-of-sale systems. Diligent in general maintenance duties, I adhered to restaurant practices and took on extra tasks, showcasing commitment to the team and managing multiple orders simultaneously.

As a Shift Manager at McDonald's, I oversee shift planning, efficient inventory management, and team performance to uphold company standards. Prioritizing food safety, security, and profitability, I communicate effectively for seamless shift transitions. Meeting shift targets and assisting departments in achieving goals are key aspects of my role. I rigorously maintain daily maintenance and cleanliness standards, while managing and training the crew to ensure quality food production.