Gareth Wong
Toronto,ON
Summary
Passionate, hardworking, and detail oriented individual with 5-7 years of combined work experiences to continue providing professional healthcare, social welfare, and logistical support. Communicates effectively and clearly with fellow colleagues to ensure workplace productivity in helping people get what's necessary. Committed to helping all types of people across different services, and circumstances; going above and beyond to see people happier or feeling better than before.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Receptionist
Academy Foot and Orthotic Clinics
10.2023 - Current
- Conducted pre-treatment measurements and pictures for all patients.
- Conducted physiotherapy on patients, with instruction from attending Chiropodists, via Low Volt or Tens Machines, Therapeutic Cold Laser Tx, and Therapeutic Ultra Sound.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced workplace productivity by handling high volumes of callers, emails, walk-ins, and scheduled patients daily.
- Kept reception, treatment rooms, toilets, and hallways neat and organized by removing trash, cleaning, and keeping inventory.
- Conducted patient scheduling, check-in, check-out and payments for billing.
- Explained and dealt with extended health insurance via appointment claims and orthotics.
- Processed medical insurance claims and payments for Greenshield and Blue Cross.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with patient welfare.
- Dealt with other events, new and old, on a daily basis; easier to explain verbally.
International Student Ambassador
University of Toronto Scarborough
01.2022 - 06.2023
- Advised incoming students to increase future satisfaction, knowing what to expect, and how to engage in campus life.
- Distributed emails and responded to student inquiries.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Answered questions from visitors and potential students about university life.
- Used various social media platforms for media and student outreach.
Exam Invigilator
University of Toronto Scarborough
12.2021 - 04.2023
- Directed and coordinated mass students to their respective desks so that office staff may conduct the exams.
- Prepared instructional materials for individual students so they may read and understand the conditions regarding their written exam.
- Escorted students to and from their desks, during exam conditions, whenever appropriate.
- Kept inventory, recorded, and filed exam papers plus answer sheets before and after exams.
- Developed bulletin boards, displays, and used other means of communication to address exam rules, and regulations.
Restaurant Worker
Nasir's Hotdogs and Sausages
03.2021 - 06.2021
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Prepared and cooked meals according to recipes and customer specifications.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Opened and closed the restaurant as per operating hours.
Restaurant Server
IPPUDO
03.2019 - 07.2019
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Opened and closed the restaurant as per operating hours.
Army Quartermaster
Ministry of Defense: Singapore Armed Forces
02.2017 - 02.2019
- Tracked and replenished company inventory to maintain surplus for military operations.
- Updated logs, coordinated documents and wrote detailed reports.
- Supervised and managed employees during sorting, packaging, distribution, and the retrieval of military supplies.
- Handled logistical coordination of food, water, fuel, ammunition, bedding, uniforms, and other stores.
- Handled storage reports for orders requested and completed.
- Setup and teardown of outfield military installations including tents, ground potties, water refill stations, food collection checkpoints, fuel stores, and ammunition checkpoints.
- Maintained a number of organized and clean storage depots for assigned companies.
- Assisted in storage audits with senior officers.
Education
Honours Bachelor of Arts - Sociology, Psychology, And Biomedical Ethics
University of Toronto Scarborough
1265 Military Trail, Scarborough, ON M1C 1A406-2023
High School Diploma -
Taylor's College: Canadian Pre-University
Malaysia12-2016
IGCSE O' Levels -
Elc International School
Malaysia05-2015
Skills
- Records Management
- Medical Office Administration
- Medical Billing
- Insurance Claims for Greenshield and Blue Cross, and Custom Orthotics
- Inpatient Care
- Typing and Filing of Electronic Medical Records
- Proficient in Gmail, Microsoft Word, Excel, and Powerpoint, ehrThomas, eThomas, Clover POS, PDF
- Telephone Etiquette
- Understanding of Medical Laws and Ethics
- Logistical Logging, Tracking, and Refilling
- Workflow Optimization
- AED/CPR HCP Level C
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Man suffers because his craving to possess and keep forever things which are impermanent.
Alan Watts
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionTimeline
Medical Assistant/Receptionist
Academy Foot and Orthotic Clinics
10.2023 - Current
International Student Ambassador
University of Toronto Scarborough
01.2022 - 06.2023
Exam Invigilator
University of Toronto Scarborough
12.2021 - 04.2023
Restaurant Worker
Nasir's Hotdogs and Sausages
03.2021 - 06.2021
Restaurant Server
IPPUDO
03.2019 - 07.2019
Army Quartermaster
Ministry of Defense: Singapore Armed Forces
02.2017 - 02.2019
Honours Bachelor of Arts - Sociology, Psychology, And Biomedical Ethics
University of Toronto Scarborough
High School Diploma -
Taylor's College: Canadian Pre-University
IGCSE O' Levels -
Elc International School
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