Gareth Ainslie
Toronto,ON
Summary
Passionate and dedicated personal trainer focused on motivating and educating clients to achieve their fitness goals and maintain healthy lifestyles. Skilled in creating personalized workout plans for beginner and intermediate clients. Constantly seeking opportunities to expand knowledge and expertise. Driven by the desire to enhance physical and mental well-being, and help individuals overcome negative mindsets that hinder their progress towards reaching their full potential.
Overview
9
9
years of professional experience
Work History
Assistant Online Fitness Coach
Pride Fitness Toronto
Toronto, ON
09.2023 - Current
- Developed personalized workout plans based on client goals, fitness level and attributes
- Educated clients on nutrition for fat loss and muscle gain in a simplified manner to ensure long term success
- Analyzed client progress regularly, making necessary adjustments to optimize results efficiently.
- Utilized social media platforms effectively for brand building purposes thus attracting new potential clients.
Customer Service Representative
Nexicom Inc.
Millbrook, ON
04.2022 - 05.2023
- Provided first point of contact for new and existing customers regarding billing, various account changes and inside sales
- Worked as a liaison when necessary between customers and other colleagues to resolve issues when escalation is required and maintain single touch point and build rapport
- Ability to multi-task between multiple customer management programs as well between various customer interaction mediums such as phone, email and in person
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mobile Specialist
Best Buy Mobile
Peterborough, ON
02.2018 - 07.2022
- Found solutions for customers looking for new cell phones and wireless price plans
- Maintained knowledge on the constantly changing mobile industry, including on new releases of cell phones and price plan options
- Met sales targets for phone activations and upsell on extended warranties and accessories
- Consistently able to meet or exceed numerous metrics for sales and customer service
New Hire Team Supervisor
Sykes Peterborough
Peterborough, ON
09.2016 - 08.2017
- Supervised newly hired customer service representatives in call center environment
- Spent one on one time coaching agents to help them meet goals and improve performance
- Met with client (Rogers) to provide report on how new hires are doing and take feedback from Rogers to new frontline agents
- Supported both new and tenured front line agents with questions and escalations to help provide the best possible customer service
Customer Service Representative
Sykes Peterborough
Peterborough, ON
09.2015 - 09.2016
- Provided customer service to Rogers wireless and residential customers across Canada
- Consistently had high levels of customer satisfaction presented on NPS surveys and worked to solve various billing and account issues with empathy
- Met or exceeded residential sales goals each month
Education
Personal Training Specialist Certification -
Canfit Pro
09.2023
Business Marketing Diploma -
Fanshawe College
05.2014
Skills
- Strength training
- Injury Prevention
- Progress Tracking
- Breathing Techniques
- Functional fitness
- Personalized programming
- Problem-Solving
- Customer Service
- Adaptability and Flexibility
- One-on-One Coaching
Timeline
Assistant Online Fitness Coach
Pride Fitness Toronto
09.2023 - Current
Customer Service Representative
Nexicom Inc.
04.2022 - 05.2023
Mobile Specialist
Best Buy Mobile
02.2018 - 07.2022
New Hire Team Supervisor
Sykes Peterborough
09.2016 - 08.2017
Customer Service Representative
Sykes Peterborough
09.2015 - 09.2016
Business Marketing Diploma -
Fanshawe College
Personal Training Specialist Certification -
Canfit Pro