Gardemia Figueroa Heredia
Santa Rosa
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Receptionist II
Santa Rosa Community Health Centers
03.2020 - Current
- Greeted patients and managed appointment scheduling to optimize office workflow.
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted in processing insurance claims, verifying patient eligibility, and managing billing inquiries.
- Responded to phone inquiries, providing information on services and facilitating effective communication.
- Collected patient intake forms and updated personal information to ensure data accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with medical staff to coordinate patient flow and improve service delivery efficiency.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Train new employees.
Patient Service Representative/Call Center Representative
Ukiah Valley Medical Center
11.2015 - 06.2016
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Patient Service Representative
Mendocino Community Health Center
03.2015 - 08.2015
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Facilitated communication between patients and various departments and staff.
Medical Receptionist
Sutter Lakeside Hospital/Family Medicine Clinic
06.2011 - 03.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
Education
High School Diploma -
Lloyd Hance Community School
Lakeport, CA06-2010
No Degree -
Santa Rosa Junior College
Santa Rosa, CASkills
- Front desk operations
- Appointment scheduling
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA guidelines
- Payment collection
- Reminder calls
- Electronic medical records
- Customer service
- Computer proficiency
- Organization and time management
- Adaptable and flexible
- Relationship building
- Supply ordering
Accomplishments
- Assisted management with the training of 10 or more new staff members.
Certification
- Family Pact Training - 2025
- Department of Health Care Services (Presumptive Eligibility for Pregnant Women Training - 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist II
Santa Rosa Community Health Centers
03.2020 - Current
Patient Service Representative/Call Center Representative
Ukiah Valley Medical Center
11.2015 - 06.2016
Patient Service Representative
Mendocino Community Health Center
03.2015 - 08.2015
Medical Receptionist
Sutter Lakeside Hospital/Family Medicine Clinic
06.2011 - 03.2015
High School Diploma -
Lloyd Hance Community School
No Degree -
Santa Rosa Junior College
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