Garbens Jeune
Repentigny,Canada
Summary
Experienced in customer service within the travel and telecommunications sectors, with a focus on handling reservations, flight changes, and providing assistance with product promotion and troubleshooting. Bilingual in French and English, enabling effective communication with a diverse customer base and facilitating analysis of customer needs. Proven ability to engage with customers and collaborate across departments, as demonstrated during tenure at IO Solutions Contact Center and Transat.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Agent
Transat
01.2023 - 02.2023
- Managed inbound calls from customers and travel agents, expertly handling reservations and flight changes
- Promoted Transat products, including seat selection, baggage, special services, and insurance
- Provided guidance to customers during their navigation on Transat's websites
- Updates on delays, cancellations, or changes to flight plans
- Provide support to customers in multiple languages to accommodate a diverse customer base
- Assist with troubleshooting common issues related to the booking process.
Customer Service Agent
IO Solutions Contact Center
08.2022 - 01.2023
- Proactively interacted with customers by phone
- Effectively communicate the value proposition of diverse phone products and services.
- Analyzed customer needs based on account and billing information
- Identify upselling opportunities to enhance the customer's phone package
- Collaborate with other departments to address complex problems and escalate issues as needed.
Education
Certification(Security Agent) - Security Agent
Rives-du Saguenay School Service Center
Chicoutimi, QC2019
Certification (CNESST) - Cardiopulmonary Resuscitation And First Aid
Visa-vie Inc
Terrebonne, QC2019
Skills
- Self-control
- Teamwork
- Ability to work under pressure
- Adaptability
- Empathy
Certification
- Certificate of Private Guarding - Security, Centre de service scolaire des Rives-du Saguenay, Chicoutimi, Quebec, Canada, 2019
- Certificate in Cardiopulmonary Resuscitation and First Aid, Visa-Vie, Terrebonne, Quebec, Canada, 2019
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Customer Service Agent
Transat
01.2023 - 02.2023
Customer Service Agent
IO Solutions Contact Center
08.2022 - 01.2023
Certification(Security Agent) - Security Agent
Rives-du Saguenay School Service Center
Certification (CNESST) - Cardiopulmonary Resuscitation And First Aid
Visa-vie Inc
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