Gaolee Vang
Sacramento
Summary
Detail-oriented and dependable professional with over 5 years of experience in customer-facing retail roles, specializing in accurate cash handling, transaction processing, and customer service. Skilled at maintaining financial accuracy, resolving customer inquiries, and operating in fast-paced environments. Seeking to transition into the banking industry to leverage my strong communication skills, integrity, and commitment to service excellence.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
FEG
03.2022 - 05.2025
- Developed financial plans tailored to client needs, enhancing customer satisfaction and loyalty.
- Trained new staff on compliance protocols and best practices, fostering a knowledgeable team environment.
- Collaborated with cross-functional teams to streamline operational processes, increasing efficiency in service delivery.
- Led initiatives to improve customer engagement through targeted communication and personalized service offerings.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Cashier
WinCo Foods
06.2016 - 02.2017
- Handled daily cash, check, credit, and debit transactions with high accuracy.
- Maintained balanced cash drawer and followed store protocols for discrepancies.
- Provided friendly, efficient customer service in a fast-paced environment.
- Resolved customer issues and assisted with product inquiries.
Cashier
Oriental Food & Spices
05.2012 - 04.2016
- Conducted financial transactions, recorded sales, and maintained register integrity.
- Developed rapport with customers, contributing to repeat business.
- Monitored stock levels and organized inventory for improved efficiency.
- Adapted to varying shift schedules to meet business demands.
Cashier
Everything Just A Buck
02.2011 - 05.2012
- Delivered excellent customer service and created a welcoming environment.
- Accurately processed transactions and ensured proper change handling.
- Reconciled register totals and submitted reports at end of shift.
- Answered questions and directed customers to merchandise as needed.
Education
No Degree - General Education
College of The Redwoods
Eureka, CA01.2014
High School Diploma - undefined
Eureka High School
Eureka, CA01.2011
Skills
- Cash Handling & Transaction Accuracy
- Customer Relationship Building
- Financial Data Entry & POS Operation
- Attention to Detail & Confidentiality
- Conflict Resolution & Problem Solving
- Professionalism & Client Service
- Time Management & Multitasking
- Basic Accounting & Math Skills
- Software Proficiency (POS systems, basic MS Office)
- Strong work ethic
- Punctual and dependable
- Flexible schedule
Languages
Hmong
Full Professional
English
Professional Working
Timeline
Financial Services Representative
FEG
03.2022 - 05.2025
Cashier
WinCo Foods
06.2016 - 02.2017
Cashier
Oriental Food & Spices
05.2012 - 04.2016
Cashier
Everything Just A Buck
02.2011 - 05.2012
High School Diploma - undefined
Eureka High School
No Degree - General Education
College of The Redwoods
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