Hi, I’m
Ganna Stanytska
Toronto,ON
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
years of professional experience
Work History
„Zaporizhzhja Drive Kompanie”
Head of the Department
01.2017 - 03.2022
Job overview
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
- Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
- Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Streamlined department operations by implementing efficient management processes and systems.
- Championed change initiatives that resulted in improved workflow processes, increased productivity, and cost savings.
- Launched new initiatives that contributed to the expansion of the organization''s market share within the industry.
- Maintained a high level of employee engagement by recognizing individual and team accomplishments, celebrating success stories, and addressing performance gaps constructively.
- Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.
- Negotiated contracts with vendors, securing favorable terms while maintaining strong working relationships.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
HDI, АXA, Аsko- Donbas North
Insurance Agent
01.2007 - 01.2022
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Created detailed reports for management to track performance and sales.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
- Evaluated competitors' products and services to gain competitive advantage.
“Zaporozhye Drive Kompanie- 11”
Office Manager
12.2011 - 12.2016
Job overview
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
University Management And Business Ukraine
Bachelor from Computer Science, Software
06.2009
Akademie of Business And LowUkraine
Specialist from Buchhalter
07.2004
Skills
- Ethics and integrity
- Partnership Building
- Customer Service
- Problem-Solving
- Safety and Security
- Work Planning and Organization
- Goals and performance
- Workflow Coordination
- Database Management
- Systems and software expertise
- Teamwork and Collaboration
Languages
Deutsch
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Head of the Department
„Zaporizhzhja Drive Kompanie”
01.2017 - 03.2022
Office Manager
“Zaporozhye Drive Kompanie- 11”
12.2011 - 12.2016
Insurance Agent
HDI, АXA, Аsko- Donbas North
01.2007 - 01.2022
University Management And Business
Bachelor from Computer Science, Software
Akademie of Business And Low
Specialist from Buchhalter
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