Ganna Kolomiiets
Pointe-Claire,QC
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Focused professional with strong background in employee relations. Offers good organizational and communication skills, detail-oriented team player and ability to handle multiple projects simultaneously with a high degree of accuracy. In connection with relocation to Canada, ready to combine my multifaced experience and start from position Intern Human Resources
Overview
16
16
years of professional experience
Work History
Human Resources Assistant
International Committee Of The Red Cross
06.2023 - 03.2024
- Improved employee satisfaction by developing and implementing new HR policies and procedures;
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies;
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates;
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized;
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees;
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony;
- Facilitated open lines of communication between management and staff, fostering a positive work environment;
- Maintained compliance with state labor laws by conducting regular audits of HR practices and documentation;
- Studied research and trends on best practices in HR field;
- Converted employee status from temporary to permanent;
- Participated in job fairs to recruit new talent;
- Compiled employee records from individual departments to maintain central files;
- Updated and maintained employee attendance records;
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations;
- Participated in recruitment and selection process for new hires;
- Scheduled and coordinated interviews between hiring managers and potential candidates;
- Processed employee termination paperwork at direction of supervisory staff;
- Screened applicant resumes and coordinated both phone and in-person interviews;
- Delivered friendly assistance with new hires throughout interviewing and hiring process;
- Answered and redirected incoming phone calls for office;
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database;
- Filed paperwork, sorted, and delivered mail and maintained office organization;
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals;
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes;
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates;
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives;
- Monitor the work permits for Ukrainian Male Staff, connected with military conscription: expiration dates, prepare the required documents, and support the employees during the renewal process;
- understanding People, Performance and Development - PPD process in the international non-goverment organisations;
- supporting Manager with career development processes and development plans for staff.
HR Recruiter
Danish Refugee Council
12.2022 - 04.2023
- Enhanced candidate experience by streamlining the interview process and providing timely feedback;
- Increased diversity in candidate pools by leveraging social media and attending networking events;
- Implemented innovative sourcing techniques to identify passive candidates for hard-to-fill roles;
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company;
- Coached candidates on interview preparation, enhancing their ability to secure job offers;
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies;
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction;
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions;
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process;
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly;
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees;
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization;
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts;
- Established ongoing communication channels with past applicants, creating an active network of potential future candidates;
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies;
- Developed recruiting strategies to identify qualified candidates and build network;
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes;
- Coordinated schedules to arrange management interviews with applicants;
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience;
- Advertised job opportunities on social media platforms and job boards;
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments (work.ua, prostir.ua, happymonday.ua, robota.ua);
- Evaluated strengths and weaknesses of candidates through effective screening processes;
- Verified applicant references and employment details;
- Studied job descriptions and qualifications to determine applicant requirements;
- Collaborated with hiring managers to understand job requirements and expectations;
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible;
- Assisted with onboarding and orientation of new hires to expedite acclimatization process;
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume;
- Operated and maintained applicant tracking and candidate management systems;
- Collaborated with HR leadership regarding candidate salary determinations;
- Assisted with writing job postings and job descriptions for boards;
- Pre-screened resumes prior to sending to corporate hiring managers for consideration;
- Assist with general administrative duties, e.g. filing, data entry, electronic tracking;
- Creating electronic data file and profile in the ERP system (Dynamix).
Deputy Head of Employment Department
Irpin City Employment Center
08.2022 - 11.2022
- Oversaw curriculum development, ensuring alignment with state standards and promoting rigorous instruction across all subject areas;
- Coordination of department's activity/ staff;
- Selection, adaptation and support of personnel during the trial period;
- Active management of SMM systems, consulting , assessment of the job market and candidates, cooperation with employers;
- Involvement of consumers in programs of development and change of professions.
Career Guidance Counselor
Irpin City Employment Center
06.2021 - 08.2022
- Provided ongoing professional development opportunities for staff; encouraged growth and expertise in the field of career guidance counseling;
- Developed career and education plans based on individual needs;
- Connected with business and recruiters to build relationships and increase opportunities for students;
- Assisted clients in building successful job search strategies;
- Maintained knowledge of market and diverse career opportunities;
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets;
- Led workshops for job seekers to provide information on job searching, application completion, and resume building;
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations;
- Provided resources to support students in achieving career goals;
- Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice;
- Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success;
- Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches;
- Delivered high-quality resume writing services, improving client competitiveness in the job market;
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency;
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients;
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose;
- Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates;
- Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand;
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects;
- Empowered clients through coaching that built self-confidence during their transition into new careers or positions;
- Creating profile in ERP system, paper profile and after case service - archiving;
- Counting financial social support (monthly amount) according to Ukrainian legislation;
- Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
- Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
- Reviewed, tracked and coordinated employment referrals.
- Proofread and edited clients' resumes to improve interview chances.
- Trained, mentored and coached staff to improve performance and results for clients.
- Matched clients to open positions based on skills and work requirements.
- Tracked clients' progress in state database to provide monthly reports.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Led job readiness and career-building workshops to uplift client confidence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Administered employee benefits programs and assisted with open enrollment.
Owner
Self-employeed
03.2020 - 06.2021
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service in creating small goat farm ( around 40 heads).Farm specialize on producing and selling fresh goat milk, cheese, butter and meat;
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals;
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation;
- Managed daily operations for a successful small business, ensuring efficient processes and quality services;
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Flight Purser
Ukrainian International Airlines
08.2008 - 08.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Assisted passengers with boarding, seating arrangements, and baggage stowage to facilitate a smooth flight experience.
- Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Partnered with flight department to meet inflight and station operational obligations.
- Maintained and completed administrative records and documents to meet company requirements.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Supported company initiatives for environmental sustainability through conscientious waste management practices and resource conservation during flights.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
- Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Implemented strategies for enhancing onboard entertainment offerings based on passenger feedback and preferences.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Maintained compliance with International and State Aviation Administration regulations through adherence to standard operating procedures;
- Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions;
- Conducted thorough post-flight evaluations to identify areas of improvement for future flights;
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights;
- Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery;
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes;
- Contributed to revenue generation through effective sales techniques for in-flight products and services;
- Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions;
- Maintained compliance with International and State Aviation Administration regulations through adherence to standard operating procedures;
- Maintained compliance with IATA, ICAO and Ukrainian State regulations through adherence to standard operating procedures;
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times;
- Managed inventory of in-flight food and beverage items for optimal resource utilization.
Education
Master of Arts - Fashion Design And Production
Kyiv National University of Technology And Design
Kyiv, Ukraine06.2008
Skills
- Communication Management
- Employee Relations
- Human resources administration and support
- Talent management
- Team Player and Collaboration
- Time Management
- Attention to Detail
- Cross-culturally
- Organizational Skills
Languages
English
Full Professional
French
Elementary
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Human Resources Assistant
International Committee Of The Red Cross
06.2023 - 03.2024
HR Recruiter
Danish Refugee Council
12.2022 - 04.2023
Deputy Head of Employment Department
Irpin City Employment Center
08.2022 - 11.2022
Career Guidance Counselor
Irpin City Employment Center
06.2021 - 08.2022
Owner
Self-employeed
03.2020 - 06.2021
Flight Purser
Ukrainian International Airlines
08.2008 - 08.2020
Master of Arts - Fashion Design And Production
Kyiv National University of Technology And Design
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