Ganimat Sekhon
Brampton,On
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Blue Dart Freight Systems
- Answer and direct phone calls
- Organize and schedule appointments and meetings
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system.
Bookkeeper
2392613 Ontario Inc.
- Updating customers with freight-related enquiries such as estimated time of arrival, current location, pickup and delivery details
- Tracking accounts payables and receivables, invoices, and bill payments in QuickBooks and Excel sheets
- Reviewing everyday driver performance reports and communicating the standards and goals with all the team members
- With precise attention prepared month-end bank reconciliation reports.
Senior Customer Service Associate
Old Navy, Gap
05.2023 - 07.2024
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Took cash and credit card payments via phone, in person, and through email.
- Assisted customers with product selection, troubleshooting and problem resolution.
Education
Bachelors - Bussiness Administration
Canadian Equivalency Obtained
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Languages
English,Punjabi,hindi
Professional Working
Skillsets
- Extensive customer service skills with interactive communication skills.
- Experience handling cash while completing transactions and using the Point of Sales system.
- Independent work ethic discipline and ability to collaborate to achieve a common goal.
- Ability to stay calm under challenging situations at work.
- Adaptability to effectively operate complex systems in a fast-paced environment.
- Fast learning through observing and following given directions.
- Able to plan and organize rigorously.
Timeline
Senior Customer Service Associate
Old Navy, Gap
05.2023 - 07.2024
Administrative Assistant
Blue Dart Freight Systems
Bookkeeper
2392613 Ontario Inc.
Bachelors - Bussiness Administration
Canadian Equivalency Obtained
Similar Profiles
Yash TiwariYash Tiwari
Assistant Manager-International Sales at Blue Dart ExpressAssistant Manager-International Sales at Blue Dart Express
Rakesh KapoorRakesh Kapoor
Sr. Business Development Executive at Blue DartSr. Business Development Executive at Blue Dart
Simranjeet SinghSimranjeet Singh
Loader and Unloader at BLUE DARTLoader and Unloader at BLUE DART
Jatin BansalJatin Bansal
Security Guard at Magnum Protective ServicesSecurity Guard at Magnum Protective Services
ALACHO LEANA COATESALACHO LEANA COATES
Operations Controller at GucciOperations Controller at Gucci