SECKIN SERCE

In the company that provides transportation between dental laboratories and dentist offices;

• Managing the current customer portfolio and developing strategies for gaining new customers.
• Making regular customer visits, analyzing problems and producing solutions to increase customer satisfaction.
• Organizing the daily and weekly workflows of couriers, monitoring their performance and ensuring business continuity.
• Preparing weekly sales forecasts and optimizing couriers' routes and work plans accordingly.
• Contributing to the company's growth potential by analyzing market trends.
• Gathering feedback on service development according to customer demands and reporting to management.
• Recommending and implementing operational improvements to increase the efficiency of couriers and logistics processes.

I worked as a regional sales manager at Paycell, one of Turkey's largest digital wallets with over 7 million active users today.

• Having over 900K active users and 2.2bn(TRY) annually transaction in the responsible region
• Organizing prepaid card sales and monitoring sales performance by regularly communicating with Turkcell sales points in the regions I am responsible for.
• Developing collaborations and reaching agreements with local businesses and institutions to expand bill payment services such as gas, water and electricity throughout the region through prepaid cards and mobile applications.
• Determining workplaces suitable for the installation and use of Paycell POS devices with Android operating system, establishing business partnerships and coordinating device installation processes.
• Conducting campaign and collaboration negotiations with companies in local sectors such as clothing, gas(fuel), and restaurants, planning and implementing commercial marketing activities, and managing campaign processes.
• Analyze and report the performance of sales points; develop strategies to increase sales.
• To analyze customer demands and market dynamics in the region, to promote new products and services and to develop sales strategies appropriate for the region.
• To increase customer satisfaction and expand sales volume by organizing region-specific promotions and campaigns.
• Representing the brand in local networks and events and strengthening business partnerships in order to create new business opportunities.

• Built and maintained strong client relationships to drive business growth
• Managing relationships with Corporate Medium and Large Scale Customers and developing new business opportunities
• Creating quarterly and annual customer development plans and achieving sales and KPI targets by using SAP Sales Modules
• Determining customer potential and needs by making planned and active visits, selling appropriate corporate products and solutions to customers
• Positioning integrated Telecom product and service solutions with customers
• Following up the strategy and vision of the corporate sales department and implementing the necessary actions in line with this vision
• Projecting solutions that will play a role in the digital transformation of companies
• Providing customer satisfaction by carrying out activities aimed at ensuring and increasing the loyalty of customers in the portfolio
• Following up on customer complaints, informing customers and relevant teams.

• To communicate with existing bank customers and new customers and to provide information to these customers about the bank's personal loan products
• Providing credit options suitable for customer needs and providing necessary guidance to customers regarding credit applications
• To sell bank credit cards in line with the targets
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management