Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ganga C. Nair

Brampton,Canada

Summary

Seeking a challenging position as a Credit and Collections Representative where my skills in communication, customer service, and attention to detail can contribute to the effective management of credit accounts and timely collections.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist/Administrative Assistant

Family Vision Centre
03.2023 - 08.2024
  • Managed patient scheduling and handled administrative tasks, including insurance claims and payments
  • Ensured high levels of patient care by greeting customers and addressing inquiries with a positive attitude
  • Conducted daily cash handling and reconciliation tasks, maintaining accurate records.

Client Service Representative

Invesco Investments Services
09.2022 - 06.2024
  • Processed financial transactions, including bill payments and redemptions, with a focus on accuracy and compliance
  • Assisted clients with account updates and resolved issues, ensuring customer satisfaction and loyalty
  • Provided personalized service by understanding customer financial needs, offering tailored banking solutions
  • Contributed to team success by consistently meeting business objectives related to customer accounts.

Internet Technical Representative

IO Solutions Contact Center Inc. (Rogers/Fido Mobiles)
01.2022 - 09.2023
  • Delivered technical support to customers, resolving internet-related issues efficiently
  • Assisted with complex customer queries and provided solutions tailored to customer needs
  • Consistently achieved first-contact resolution by thoroughly addressing customer concerns
  • Effectively handled customer complaints and escalations, demonstrating excellent negotiation skills
  • Managed transactions with attention to detail, ensuring accurate and timely updates to customer accounts.

Customer Service Representative

Murphy's Pharmacy
07.2021 - 05.2022
  • Delivered exceptional customer service, handling payments and resolving customer concerns
  • Balanced cash registers daily, ensuring accurate financial records and compliance with store policies.

Customer Service Representative

Walmart
09.2019 - 07.2021
  • Assisted customers by promoting products and resolving issues at the point of sale
  • Gained valuable customer service experience by working in a high-volume retail environment.

Education

Graduate Diploma in Journalism and Communications -

Holland College
Charlottetown, PE
05.2021

Skills

  • Positive attitude and good phone manner
  • Strong communication skills, both conversationally and in writing
  • Proficiency with computers and browsers in a Microsoft Windows environment
  • Strong work ethic and ability to work independently
  • Attention to detail
  • Negotiation
  • Risk Management
  • Payment Processing
  • Customer Relationship Management (CRM)

Languages

English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working

Certification

  • WHMIS
  • First Aid Certified

Timeline

Receptionist/Administrative Assistant

Family Vision Centre
03.2023 - 08.2024

Client Service Representative

Invesco Investments Services
09.2022 - 06.2024

Internet Technical Representative

IO Solutions Contact Center Inc. (Rogers/Fido Mobiles)
01.2022 - 09.2023

Customer Service Representative

Murphy's Pharmacy
07.2021 - 05.2022

Customer Service Representative

Walmart
09.2019 - 07.2021

Graduate Diploma in Journalism and Communications -

Holland College

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Ganga C. Nair