GANESH SRINIVASAN
Sault Ste. Marie,Canada
Summary
Dynamic, customer-focused professional with over three years of diverse experience in service support, retail management, human resources, and client relationship building. Expertise in need-based sales and delivering exceptional customer experiences, with a proven ability to identify client needs and provide tailored solutions that foster loyalty and drive growth. Successfully managed operations while engaging a diverse clientele and consistently achieving business objectives. Strong analytical and problem-solving skills complement a track record of gathering data insights, creating impactful reports, and coordinating strategic initiatives to ensure timely and efficient service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Coordinator
Leader Healthcare
02.2022 - 02.2023
- Managed daily client service activities, ensuring all customer needs were addressed promptly and efficiently.
- Developed and delivered clear, tailored communications to clients, explaining products, services, and updates in a way that was easy to understand.
- Assisted with the client acquisition process by identifying prospects, scheduling meetings, and maintaining professional communication throughout the sales cycle.
- Supported client onboarding by preparing necessary documentation, guiding them through account opening processes, and ensuring a smooth transition into banking services.
- Gathered customer feedback through surveys and conversations, identifying opportunities to improve the overall client experience and satisfaction.
- Coordinated and promoted financial education sessions and product presentations to help clients better understand available solutions.
- Maintained accurate client records, ensuring compliance with privacy regulations and data protection policies.
- Collaborated with internal teams and partners to deliver integrated solutions that met client needs and supported business growth.
- Managed customer relationships by responding to inquiries, resolving issues, and escalating concerns when necessary to ensure satisfaction.
- Contributed to the development of service standards and sales strategies to improve client engagement and promote best practices.
Biomedical Engineer
Apollo Hospital
10.2020 - 10.2022
- In charge of setting up, upkeeping, tuning, and fixing biomedical devices for smooth operations and patient well-being.
- Offered assistance and instruction to healthcare workers regarding the correct operation and upkeep of biomedical equipment.
- Verified that all biomedical equipment adhered to regulatory standards and hospital policies, while also ensuring compliance with safety protocols and health regulations.
- Identified and quickly fixed technical problems by analysing Issues with biomedical equipment to reduce downtime and maintain consistent patient care.
- Performed frequent evaluations and functional assessments on medical equipment to guarantee precision and dependability.
- Recorded equipment maintenance, repairs, and inspections in detail to monitor performance and ensure compliance.
- Collaborated closely with healthcare personnel, technology experts, and suppliers to connect medical devices with hospital software and improve healthcare services for patients.
- Took charge and engaged in initiatives focused on enhancing or substituting old-fashioned machinery, guaranteeing on-time finishing and sticking to the budget.
- Responded promptly during emergencies to offer immediate technical assistance for crucial medical equipment, guaranteeing the safety of patients.
Education
PG Certificate - Human Resource Management
Algoma University
Canada12.2024
PG Certificate - Health Science
Algoma University
Canada04.2024
Bachelor of Technology - Biomedical Engineering
Rajiv Gandhi College of Engineering and Technology
10.2020
Skills
- SAP software expertise
- Data-driven decision making
- Strategic stakeholder communication
- Data visualization and reporting
- Collaborative project engagement
- Strategic issue analysis
- Building and maintaining client relationships
- Sales performance optimization
- Leadership development
- Implementation of strategic initiatives
- Operational efficiency management
- Management of program development
Accomplishments
- Documented and resolved technical and service-related issues for biomedical equipment, resulting in improved maintenance turnaround times and higher client satisfaction.
- Achieved a 25% increase in operational efficiency by accurately coordinating installation schedules, tracking service reports, and ensuring timely communication between engineers and healthcare clients.
Languages
Tamil
English
Malayalam
Certification
Investment funds in Canada (IFC) – In Progress
Timeline
Technical Coordinator
Leader Healthcare
02.2022 - 02.2023
Biomedical Engineer
Apollo Hospital
10.2020 - 10.2022
PG Certificate - Health Science
Algoma University
Bachelor of Technology - Biomedical Engineering
Rajiv Gandhi College of Engineering and Technology
PG Certificate - Human Resource Management
Algoma University