Ganesh Dhawan

• Oversaw daily store operations, including sales, inventory management, and staff supervision to ensure seamless functioning.
• Led a team of sales associates, providing training and motivation to enhance customer service and drive sales performance

Company Overview: / Deehive Pvt Ltd (USA)

• Spearheaded sales and support initiatives for integration services targeting enterprise clients in the hospitality sector (B2B).
• Consistently achieved renewal sales and service support targets for enterprise clients within the New York region, boosting sales by $5 million within the first quarter of 2021.
• Developed and executed effective online marketing strategies to attract new clients to the company's software and services.
• Integrated restaurant chains into the POS software, ensuring seamless data migration.

Company Overview: (USA & Canada)

• Cultivated and maintained strong relationships with enterprise and premier accounts, for renewal business opportunities.
• Specialized in delivering comprehensive IT solutions, including Security, Cyber Security including but not limited to threat analysis and intelligence, Vulnerability Management, Security, Penetration Testing, Data Center, Virtualization, DLP, Storage, Cloud, Backup, Microsoft Licensing, and emerging technologies.
• Engaged with key decision-makers, including CIOs, CISOs, and CTOs, to strengthen partnerships and foster long-term collaboration.
• Managed a robust sales pipeline focused on Data Center, Security, SaaS, IaaS, and Cloud-based solutions.
• Led lead generation initiatives, including targeted events and marketing campaigns, to expand business reach.
• Proactively followed up before 90, 60 & 30 days with clients for contract renewals and future requirements, ensuring continued engagement and satisfaction.
• Developed and executed strategic growth plans aimed at maximizing financial performance while enhancing customer value.
• Designed and implemented innovative marketing strategies to drive brand visibility and market penetration.
• Delivered impactful sales presentations, showcasing product portfolios and value propositions to prospective clients.
• Managed a team of 7-8 sales executives and collaborated with OEMs on training, solution design, and proof-of-concept (POC) demonstrations.
• Worked with leading technology brands, including VMware, Citrix, AirWatch, Microsoft, Nutanix, Symantec, Azure.
• (USA & Canada)

• Acted as the first point of contact for Microsoft Windows Vista and Windows Live customers, managing initial customer interactions and triage
• Diagnosed and resolved complex technical issues related to Windows Vista operating system functionality, performance, and compatibility
• Provided specialized support for Windows Live services including Messenger, Mail, Photo Gallery, and other integrated applications
• Maintained high customer satisfaction levels through professional communication and efficient problem-solving
• Upsell other Microsoft services like Firewall and AMC contracts