Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Deepa Doraiswamy

Mississauga,Canada

Summary

Highly dedicated and results-driven Front Office Customer Service Representative with extensive experience in providing exceptional client support and administrative services. Proficient in managing customer inquiries, scheduling appointments, and resolving issues with a focus on ensuring customer satisfaction and promoting positive client experiences. Proven track record of efficiently handling front office operations and collaborating effectively with team members to achieve organizational goals. Strong communication, interpersonal, and organizational skills combined with a passion for delivering outstanding service make me an asset in a fast-paced environment. Offering a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Able to quickly learn company products and services to ensure accurate and efficient customer support. Eager to use and develop communication and problem-solving skills in a Customer Service role.

Overview

Work History

Front Office Customer Service Representative

H & R Block
01.2024 - 04.2024
  • Greeting clients and providing assistance with inquiries regarding tax services
  • Scheduling appointments and managing the appointment calendar efficiently
  • Handling phone calls and directing them to appropriate staff members
  • Assisting in maintaining office organization and cleanliness
  • Resolving client concerns and complaints in a professional and courteous manner
  • Assisting with customer inquiries via phone, email, and in-person interactions
  • Providing support to customers with product-related questions and issues
  • Collaborating with team members to ensure timely resolution of customer concerns
  • Compiling feedback from customers to improve service quality
  • Participating in training sessions to enhance customer service skills

Education

MASTER OF FINANCIAL MANAGEMENT -

Bharathidasan UNIVERSITY
India
06.2004

Skills

  • Telephone and Customer Service enquiries
  • Time management
  • People skills
  • Multi-Tasking
  • Attention to detail
  • Team collaboration
  • Customer service
  • Active listening

Hobbies and Interests

  • Arts
  • Cooking
  • Travel

Languages

English
Full Professional
Tamil
Full Professional
Hindi
Full Professional

Timeline

Front Office Customer Service Representative

H & R Block
01.2024 - 04.2024

MASTER OF FINANCIAL MANAGEMENT -

Bharathidasan UNIVERSITY
Deepa Doraiswamy