I worked as an administrative assistant and most recently as safety specialists for SMART SAFETY INC. As a Health and Safety Coordinator with experience as a Safety Specialist, conducting safety inspections and leading safety meetings. Successfully implemented COVID-19 vaccination assessments, enhancing workplace safety. Proficient in risk assessment and compliance, with certifications in Health and Safety management. I bring a strong commitment to fostering safe environments, helping organizations prioritize employee well-being and operational efficiency.
Hi, I’m
Ganao G.
Scarborough,ON
Summary
Overview
9
years of professional experience
1
Certification
Work History
FDR
Collections Officer
06.2023 - 01.2025
Job overview
- Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
- Maintain compliance by use of proper policy, procedures, and script.
- Accurately record all details of communications and activities within the system
- Proactively monitor and investigate accounts to locate pertinent information to aid collection
- Utilize various trace tools to locate consumer information
- Identify cases for special handling according to company criteria, including legal actions and asset attachment
- Maintain a clean and secure work environment
- Ensure collection goals are obtained
Smart safety solutions
Safety Specialist
03.2022 - 11.2023
Job overview
- My day begins with conducting safety inspections in assigned location mostly construction sites in GTA. Reporting and conducting safety box meetings. COVID 19 Vaccine assessment and scheduling
Debt Control Agency
Collection Agent
11.2023 - 05.2023
Job overview
- Responsible for making inbound and outbound calls, updating clientele files, collecting data updating payment information.
Nordia
Nordia
03.2021 - 02.2022
Job overview
- Answering calls and scheduling online vaccination dates using salesforce Covax and VPN. Salesforce Authenticator, Covax, Microsoft 360.
Ttc
Purchasing Assistant
05.2019 - 05.2020
Job overview
- Purchasing assistant to the coordinator. I am responsible for placing orders, emailing invoices, routine follow up and filing. Familar with IFS, SAp, excell, Acess and word.
Mad Science
Afternoon school program coordinator
08.2018 - 04.2019
Job overview
- Demonstrates a science activities to kindergarteners and primary schools.
ttc (materials and procurement)
Intern Student
05.2018 - 08.2018
Job overview
- I worked as a summer student in Materials and Procurement where I was responsible for vendor performances, filing paper works, emailing and calling clienteles.
Collect Com Credit
Account Receivable Specialist
01.2016 - 08.2016
Job overview
- Answer and direct incoming calls to designated departments in a professional manner
- Made outbound calls and answer inbound to collect delinquent accounts and negotiated with customers to resolve accounts
- Maintain accurate client files and entered case notes documenting progress on the file.
- I have meet my daily targets twice. Expanded my pro-folio set up pdp payments going forward by using a software as learn on the job basis.
Education
Ryerson UniversityToronto, ON
Bachelor's Degree from health and safety
10.2018
University Overview
Toronto Metropolitan UniversityToronto, ON
Bachelor's from Chemistry
06.2010
University Overview
Skills
- HPLC
- GC
- SPECTROMETERY(ir, uv)
- Melting point
- Advance Excel
- Spread sheet
- Word
- Outlook
- Types 70 wpm (5 years)
- Purchase
- Procurement
- Supply Chain Certifications/Licences
- First Aid & CPR Level C Present
- Drivers License
- Home Health Aide
- Office Administration
- Greet all the patrons to the office, ensuring all their questions are answered and supplying them with the necessary paper work
- Answer and direct incoming calls to designated departments in a professional manner
- Made outbound calls to collect delinquent accounts and negotiated with customers to resolve accounts
- Maintain accurate client files and entered case notes documenting progress on the file
- Responsible for filing, maintaining assigned accounts, account adjustment, and small balance write off
- Correspond with the company business associates about the upcoming fundraising events
- Create reports, documents and spreadsheets using Microsoft office (Word & Excel)
- Print, copy and laminate pamphlets Support worker/Customer relation
- Greet customer upon arrival and provide them with information on current promotional items
- Respond efficiently and quickly to customer inquiries ensuring that the customer was satisfied with end result
- Resolve complaints quickly and maintain a professionalism attitude at all times
- Monitor input and output of patients Remain diligent and steadfast in crisis situations
- Supply Chain
- Microsoft Office (10 years)
- Oracle (4 years)
- IFS (2 years)
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Construction management: Health and Safety 12/2019 - Present
- WHMIS Present
Text
Text
- Additional Information
- Class taken at university
- Risk assessment
- Conflict resolution
- Health promotion
- Ergonomic
- Toxicology
- Healthy and safety
Timeline
Collection Agent
Debt Control Agency
11.2023 - 05.2023
Collections Officer
FDR
06.2023 - 01.2025
Safety Specialist
Smart safety solutions
03.2022 - 11.2023
Nordia
Nordia
03.2021 - 02.2022
Purchasing Assistant
Ttc
05.2019 - 05.2020
Afternoon school program coordinator
Mad Science
08.2018 - 04.2019
Intern Student
ttc (materials and procurement)
05.2018 - 08.2018
Account Receivable Specialist
Collect Com Credit
01.2016 - 08.2016
Ryerson University
Bachelor's Degree from health and safety
Toronto Metropolitan University
Bachelor's from Chemistry
Similar Profiles
Riya Richy SrambicalRiya Richy Srambical
Collection Agent at Financial Debt Recovery (FDR)Collection Agent at Financial Debt Recovery (FDR)
Caleb PassoCaleb Passo
Contractor's Assistant at FDR ContractingContractor's Assistant at FDR Contracting
Dean EgnerDean Egner
Collections Specialist at FDR AllianceCollections Specialist at FDR Alliance
Md Farhan Fuad AlamMd Farhan Fuad Alam
Associate at WalmartAssociate at Walmart
Sarath ThilakSarath Thilak
Department Manager at WalmartDepartment Manager at Walmart