Gamze Sultan Eser Koç

Driven by a results-focused approach at Garanti Bank - BBVA Group, I excelled as a Customer Complaint Resolution Specialist, significantly reducing future complaints through root cause analysis and preventive measures. Leveraging my expertise in de-escalation techniques and team collaboration, I enhanced client experiences and improved resolution efficiency, embodying professionalism and assertiveness in high-pressure situations. Professional Customer Complaint Resolution Specialist with 10 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

• Stress Managment, Garanti BBVA (2013-2023)
• Written communication, Garanti BBVA (2018, Subat)
• Problem Solving, Garanti BBVA (2015,2017,2020)

I came to Canada 1 year ago and was welcomed very warmly, I am grateful for this. I want the opportunity to develop my experience in Turkey, my 10-year professional business life and my education life, and I want to showcase my own talents and inspire my colleagues here. I became a student again at the age of 35, this is actually an act that shows that I love this discipline and that I do not give up. I want to be given a chance because I am an individual who loves to work, produces fast solutions, has a high visual memory, is adaptable and finishes the job he starts.

Thank you