Gigi Dogan
Toronto,Canada
Summary
- Over 11 years of experience in the Hospitality Industry
- 5 years of experience in Sales & Marketing and Business Development
- Proven Experience in Customer Relations Management
- Proven skills in Sales Management, Reporting & Analysis and Marketing
- Proficient in the both English and Turkish
- Graduated from Istanbul University/ Tourism & Hotel Management
- Completed the Signature Worldwide Sales Management Training
- Computer skills include:
- Opera & ONQ Specialized Software Program
- Delphi FDC - Delphi Diagram
Detail-oriented Account Executive with 6 years of comprehensive experience in strategic sales and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
9
9
years of professional experience
Work History
Catering Coordinator
Four Seasons Hotel Toronto
Toronto
03.2022 - Current
- Establishing guest service standards that meet the needs of the target market and are in line with the operating concept of the company
- Running daily reports (post as, daily events, change log, etc.) for operational teams
- Analyzing lost business reasons & researches about new market channels
- Working closely with the Sales team to assess the progress of the department and develop Sales strategies accordingly
- Producing reports on progress within the department and outline any developed strategies to improve
- Overseeing any supercharges and evaluating any alterations to both external and internal staff
- Organizing and possessed a high level of administration ability to effectively manage paperwork
- Producing Client materials such as place cards, menus, food station cards, etc
- Maintaining site schedule, as well as the creation of custom amenity bags and site kits
- Acting as main contact and producing banquet event orders for internal clients (Human Resources, Executive Office etc.).
Front of the House Manager
Café Landwer Avenue Road Location
01.2020 - 03.2022
- Proven ability to efficiently co-ordinate work activities
- Superior organizational and follow up skills with keen attention to detail
- Responsible for managing operations and annual F&B sales of over $360000/ monthly
- Monitor revenue and expenditure on daily, weekly and monthly basis to maximize profitability
- Generate and present complete and accurate business reports and forecasts
- Hire, train, supervise and evaluate a diverse staff, schedule staff and coordinate workloads
- Ensure food and beverage quality, presentation and sanitation to exceed industry standards
- Engage in delivering superior customer service via floor presence
- Manage Corporate Catering Services including sales, operation and after sales processes.
Group, Congress & Events Executive
Hilton Istanbul Bosphorus
Istanbul
02.2019 - 10.2019
- Efficiently responding to online and telephone inquiries in a calm and friendly manner
- Qualification of social events, weddings, accommodations meeting inquiries
- Following leads via e mail, sales calls, telemarketing and site inspections
- Managing the agreement process regarding confirmation
- Handling the event coordination meetings with guests/clients & 3rd part companies
- Banquet event order preparation according to operation details and floor plans
- Reconciling process management after the event
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establishing, developing and maintaining positive business and guest/client relationships
- Expedite the resolution of customer conflicts and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Minimum 30 telemarketing, 10 site inspection, and 5 sales call target per week.
Banquet Sales Executive
Wyndham Grand Levent Istanbul
Istanbul
08.2017 - 02.2019
Catering Sales & Conf. Services, Sales Representative
Fairmont Quasar Istanbul
Istanbul
12.2016 - 08.2017
Group, Congress & Events Sales Coordinator
Hilton Istanbul Bomonti Hotel & Conference Center
Istanbul
06.2015 - 10.2016
Education
General Art & Science - English for Academic Purposes -
George Brown College
01.2021
Business Administration -
Anadolu University
BA Degree in Tourism & Hotel Management -
Istanbul University
Accommodation Services/Front Office -
Mehmet Ihsan Mermerci Anadolu Tourism and Hotel Management High School
Skills
- Territory Management
- Lead Generation
- Revenue Generation
- Pipeline Management
- Lead Development
- Contract Negotiation
- Account Management
- Customer Relationship Management
- Business Development
- Customer Relations
- Financial Reporting
- Budget Management
- Operations
- Sales Methodologies
- Sales Strategies
- Vendor Management
- Strategic Initiatives
- Sales Quota Achievement
- Strong Presentation Skills
- Negotiation Skills
- Sales Proficiency
- Service Management
- Sales Strategies Implementation
- Business Growth Opportunities
Volunteer Experience
- 02/01/19, 10/01/19, Corbada Tuzun Olsun, Istanbul, Turkey, Delivering dinner boxes to houseless population, Handling social media accounts to attain visibility & financial support
- 06/01/20, Salvation Army, Donation collection for community services, Goods delivery for the community in the Greater Toronto Area
References
- Café Landwer, Leal Cohen, General Manager, lealcohen020@gmail.com, +1 416 505 4322
- Hilton Istanbul Bosphorus, Safiye Uran, Group, Congress & Events Director, safiye.uran@hilton.com
- Hilton Istanbul Bosphorus, Hatice Yılmaz, Group, Congress & Events Manager, hatice.yilmaz@hilton.com
- Wyndham Grand Levent Istanbul, Aytek Bulcum, Sales & Marketing Director, aytek.bulcum@wyndhamgrandlevent.com
- Fairmont Quasar Istanbul, Ahmet Ucas, Sales Director, Ahmet.ucas@fairmont.com
- Hilton Istanbul Bomonti Hotel & Conference Center, Derya Tosun, Group, Congress & Events Assistant Director, derya.gurdogan@hilton.com
- Hilton Istanbul Bomonti Hotel & Conference Center, Atakan Urfa, Group, Congress & Events Assistant Director, atakan.urfa@hilton.com
- Four Seasons, Marcos Bekhit, Former EMEA Vice President of Four Seasons, +1 416 830 0390, marcosbekhit1@gmail.com
Timeline
Catering Coordinator
Four Seasons Hotel Toronto
03.2022 - Current
Front of the House Manager
Café Landwer Avenue Road Location
01.2020 - 03.2022
Group, Congress & Events Executive
Hilton Istanbul Bosphorus
02.2019 - 10.2019
Banquet Sales Executive
Wyndham Grand Levent Istanbul
08.2017 - 02.2019
Catering Sales & Conf. Services, Sales Representative
Fairmont Quasar Istanbul
12.2016 - 08.2017
Group, Congress & Events Sales Coordinator
Hilton Istanbul Bomonti Hotel & Conference Center
06.2015 - 10.2016
General Art & Science - English for Academic Purposes -
George Brown College
Business Administration -
Anadolu University
BA Degree in Tourism & Hotel Management -
Istanbul University
Accommodation Services/Front Office -
Mehmet Ihsan Mermerci Anadolu Tourism and Hotel Management High School
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