Gamoise Baugh
Mississauga,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Custodian
City of Toronto
03.2021 - Current
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Performed timely snow removal and ice management during winter months for safe campus access.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Safeguarded confidential information by properly disposing of sensitive documents after relevant retention periods had passed.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported damages and hazardous conditions to management for further action.
Laborer
City Of Toronto
03.2020 - 10.2020
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Call Center Representative
Lillio
01.2017 - 04.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- experience in receiving inbound communications including phone, e-mail, social media (e.g. Twitter), live chat
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Achieved success in retaining dissatisfied customers by offering targeted solutions and demonstrating empathy during challenging interactions.
Warehouse Associate
Gap Warehouse
01.2012 - 01.2014
- Order Picking with an RF gun, walkie, and reach truck
- Responsible for Picking, packing, and shipping with a high level of accuracy.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Assisted in reducing product damage by properly handling and storing materials.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Receptionist & Car Washer
409 Collision Centre
01.2010 - 01.2011
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Newspaper Carrier
Mississauga News
01.2007 - 01.2009
- Responsible for delivering newspaper to 86 homes.
Education
completed OSSD -
Thomas Merton C.S.S.
Oakville, ON03.2012
Skills
- Inventory Management
- Safe Chemical Disposal
- Groundskeeping
- Heavy Lifting
- Microsoft Office Suite
- Performance Monitoring
- Attention to Detail
- Record Keeping
- Critical Thinking
- Empathy and Patience
- Call Center Experience
- Facility Maintenance
Hobbies and Interests
- Pets
- Sports
- Physical activities (gym)
- Spending time with family and friends
- volunteering at food banks and shelters
References
References available upon request
Timeline
Custodian
City of Toronto
03.2021 - Current
Laborer
City Of Toronto
03.2020 - 10.2020
Call Center Representative
Lillio
01.2017 - 04.2020
Warehouse Associate
Gap Warehouse
01.2012 - 01.2014
Receptionist & Car Washer
409 Collision Centre
01.2010 - 01.2011
Newspaper Carrier
Mississauga News
01.2007 - 01.2009
completed OSSD -
Thomas Merton C.S.S.
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