GAMALIEL ADELAJA
Oshawa,ON
Summary
Proficient skills in Adobe Creative Cloud, Premier Pro, InDesign, Illustrator and Photoshop polished through school assessments.
Good computing skills in Microsoft Word, PowerPoint and Excel acquired through constant use in school and past presentations to create documents.
Excellent written and verbal communication skills in english and interpersonal skills, as well as good technical report writing skills.
A problem solver with analytical detail oriented, organized, collaborative, motivated and innovative skills with a positive attitude due to experience from different job positions.
Ability to work in a team with minimal supervision and a self-starter who is result oriented from experience and school presentations
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician /Assistant
Loblaw Pharmacy
kenora, ontario
04.2022 - 04.2024
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
- Assisted pharmacists with compounding specialized medications, adhering to precise measurements for optimal results.
- Optimized pharmacy workflow through effective task prioritization during peak hours while maintaining high-quality standards in service delivery.
- Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
- Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
- Contributed to business growth by promoting pharmacy services like immunizations or health screenings during customer interactions.
- Promoted a positive work environment through collaboration and open communication among team members.
- Streamlined record-keeping processes by regularly updating patient profiles with accurate information on allergies or prescription changes.
- Assisted pharmacy staff with preparing medications and filling orders.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Verified order information against computer database.
- Managed opening and closing duties for pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, privacy, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 160 daily prescriptions in high-volume fast-paced pharmacy environment.
Media Services Specialist/ Technical Support
Concentrix
NorthYork, ontario
02.2021 - 07.2023
- Arrived for work early to quickly go over work tools and check for updated knowledge/policies within my scope of support
- Answered customer phone calls promptly to prevent long on-hold wait times
- Communicated effectively with team members and team-manager to provide optimal assistance and results with customers
- Actively helped my co-workers and new recruits in the team chat by answering questions with work article links for further knowledge gain
- Led customers by the hand when answering questions or providing solutions for their needs to better their understanding of the products my company/employer manages
- Exceeded average sale expectations by over 55% consistently.
- Always probed, analyzed, isolated and then resolved, expressing empathy, acknowledgement and willingness to serve on every call to best assist my customer and development team for that product/service
- Logged calls accurately and efficiently, aimed to summarize the call and for follow up consults/analysis if needed
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Collaborated with cross-functional teams to develop and implement service improvements.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
- Monitored key performance indicators, making data-driven decisions to improve overall service levels.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in to guide decision-making.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
Security Guard
Northwest Security Services, GardaWorld, Neptune
10.2020 - 10.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Reduced incidences of theft by implementing effective access control measures.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Technical Support Advisor/ Sales Associate
SkipTheDishes
02.2020 - 12.2020
- Followed appropriate escalation path to resolve technical issues
- Assisted technical users of the client's products or services; identified, investigated, research and provided resolution to user problems and questions
- Troubleshoot basic and routine customer issues that are technical in nature
- Solved problems that are generally unstructured and required extensive use of conceptual thinking skills
- Met quarterly and weekly targets in providing great customer service and solving customer issues which lead to increase in sales by 25% during this time period
- Involved in periodic meetings/presentations citing achievements, struggles and targets for the week
Groundskeeper, Interior Decor and Protractor
Canadian National Exhibition
Toronto, Ontario
08.2019 - 09.2019
- Managing a team of co-workers to maintain tidiness on Exhibition grounds
- Emptying of trash bins and disposal of random debris indoor and outdoor on a timed basis
- Frequent patrolling on Exhibition grounds to ensure proper usage and maintenance of stalls and equipment
- Helping new business set up and manage their stalls
- Frequent disposal of wastes into an incinerator/garbage truck when appropriate
- Organizing the materials for indoor decoration, indoor decorating, and safely storing decorations after Exhibition
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Education
Bachelor of Science -
University of Manitoba
Winnipeg, MB07.2025
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Cold-calling
- Strategic Planning
- Systems and software expertise
- Records Management
- Regulatory Compliance
- Attention to Detail
- Friendly and Helpful
- Adaptable and Flexible
- Creative Thinking
- Honest and Dependable
- Goal-Driven
References
Available upon request.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Pharmacy Technician /Assistant
Loblaw Pharmacy
04.2022 - 04.2024
Media Services Specialist/ Technical Support
Concentrix
02.2021 - 07.2023
Security Guard
Northwest Security Services, GardaWorld, Neptune
10.2020 - 10.2021
Technical Support Advisor/ Sales Associate
SkipTheDishes
02.2020 - 12.2020
Groundskeeper, Interior Decor and Protractor
Canadian National Exhibition
08.2019 - 09.2019
Bachelor of Science -
University of Manitoba
Similar Profiles
Angela BesharaAngela Beshara
Pharmacy Assistant at Loblaw PharmacyPharmacy Assistant at Loblaw Pharmacy
Matthew MarshallMatthew Marshall
Pharmacy Assistant at Loblaw PharmacyPharmacy Assistant at Loblaw Pharmacy
KRISHNA MOHAN PAMARTHIKRISHNA MOHAN PAMARTHI
Pharmacy Assistant at Loblaw PharmacyPharmacy Assistant at Loblaw Pharmacy