GALWYN CRISTON PINTO
Mississauga
Summary
Detail-oriented and results-driven IT Technician with 3 years of experience in troubleshooting, system maintenance, and network support. Skilled in diagnosing and resolving hardware, software, and connectivity issues to ensure seamless IT operations. Adept at providing technical support to end-users, managing IT infrastructure, and implementing security best practices. Passionate about optimizing technology performance and delivering excellent customer support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT TECHNICIAN
Canadore College
07.2023 - Current
- Provide technical support to students, faculty, and staff for hardware, software, and network-related issues across campus
- Troubleshoot problems with computers, printers, audio-visual equipment, and mobile devices in classrooms, labs, and offices
- Assist with the setup, configuration, and maintenance of classroom technology, including projectors, smart boards, and video conferencing tools
- Support users with access and navigation of online learning platforms (e.g., Blackboard, Moodle) and college email systems
- Install, upgrade, and maintain software and ensure all devices comply with college IT policies and security standards
- Provide guidance to students and faculty on using college-specific applications and tools efficiently
- Manage and document support requests in the IT ticketing system, ensuring timely resolutions and clear communication
- Collaborate with IT staff on system upgrades, network improvements, and cybersecurity initiatives to enhance the college's technology infrastructure
- Offer one-on-one or group training sessions to improve technology literacy among users
- Stay updated on the latest technology trends and tools relevant to educational environments
Information Technology Specialist
Byju's
08.2019 - 06.2021
- Provide technical assistance to customers using BYJU'S learning platforms, mobile apps, and digital products
- Troubleshoot and resolve issues related to app installation, login problems, performance errors, and device compatibility
- Guide customers through step-by-step solutions over phone, chat, or email to ensure smooth user experiences
- Collaborate with internal teams to escalate unresolved technical issues and ensure timely resolutions
- Maintain detailed records of customer interactions, technical issues, and solutions in the ticketing system
- Assist customers with payment-related queries, subscription renewals, and account management
- Provide feedback to the development team based on common technical challenges faced by users
- Ensure a high level of customer satisfaction by delivering clear, concise, and friendly support
Education
Computer System- Network Technician -
Canadore College of Applied Arts and Technology
Mississauga, ON04.2023
Diploma in Computer Science Engineering -
Karavali polytechnic college
11.2018
Skills
- Windows Server Management
- Hyper-V Infrastructure Administration
- Experienced in Windows PowerShell
- Linux Environment Management
- Salesforce Service Platform Expertise
- Data Integration
- Networking Cabling Proficiency
- Device Configuration
- Routine System Management
- LAN/WAN
- VPN
- Hardware Analysis Skills
- HTML Structure Expertise
- Proficient in C, JAVA, Python
- Proficient in PHP and SQL
- VBA
- Microsoft visual studio and GIT
- Network Protocols and DNS
- Database Management
- Cloud infrastructure
- Microsoft 365
- Client Relation
- Risk Management
- Hardware installation
- IT troubleshooting
Certification
- Google IT Support Professional, https://www.coursera.org/account/accomplishments/specialization/certificate/ZNMLQ32SQC8K
- Introduction to Database, https://www.coursera.org/account/accomplishments/certificate/CG79K8M27ECE
- Version control, https://coursera.org/verify/NJBU2WJJ7FHL
Languages
English
Native or Bilingual
Timeline
IT TECHNICIAN
Canadore College
07.2023 - Current
Information Technology Specialist
Byju's
08.2019 - 06.2021
Diploma in Computer Science Engineering -
Karavali polytechnic college
Computer System- Network Technician -
Canadore College of Applied Arts and Technology
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