Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Languages
References
Timeline
Generic

GALO OIHARTZE

Vancouver,Canada

Summary

Polite and attentive customer service profile with a proven track record at CB2, among other retail and service jobs, excelling in customer assistance and product knowledge. Recognised for enhancing customer satisfaction and driving sales through effective communication and teamwork. Proficient in Microsoft Office and skilled in creating promotional displays, I thrive in fast-paced retail environments.

Overview

8
8
years of professional experience

Work History

Sales Associate

CB2
Vancouver, Canada
07.2017 - 12.2017
  • I successfully assisted customers in selecting furniture and home goods, increasing sales and customer satisfaction, demonstrating a strong understanding of CB2’s product offering, and providing knowledgeable and helpful recommendations.
  • As part of my job, I worked collaboratively with other team members to achieve sales goals and create a great customer experience.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed credit card transactions quickly and securely.I also contributed to maintaining a clean and organized sales floor for a positive shopping experience.
  • Maintained cleanliness of store environment including floors, windows, displays.

Sales Assistant and Replenishment

TOPMAN STORE
Vancouver, Canada
07.2017 - 11.2017
  • As part of my duties, I managed and maintained stock organisation for a Topman store, ensuring that every product was easy to find and brought to the floor.
  • I revised and inspected the clothing inventory, adhering to company procedures, and optimised the storage space to make it more efficient.
  • Assisted in creating displays to promote products.
  • I also assisted customers with locating items, providing feedback, and offering information on product availability.
  • Informed customers about current promotions and discounts.

Sales Assistant

UNIQLO STORE
Melbourne, Australia
02.2015 - 05.2016
  • I worked in maintaining brand and operational standards, ensuring a clean and visually appealing shopping environment, assisting customers in finding the right products, and providing product information, as I guided them through the purchasing process.
  • I also monitored and replenished floor stock, ensuring merchandise was properly displayed and available for purchase, providing a good customer experience.
  • Replenished merchandise on shelves as needed throughout the day.

Sales Assistant

ZARA STORE
Sydney, Australia
07.2015 - 02.2016
  • I worked in different areas of the store with garments, including processing, stocking, replenishing, folding, hanging, zoning, customer service, running the floor, advising customers, displaying, and merchandising. At the same time, I unloaded the delivery trucks, received, opened, and unpacked merchandise, labelled merchandise, and helped in the fitting room.
  • Greeted customers and assisted them with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Maintained cleanliness of the sales floor area at all times.

Sales Associate

ELLUS STORE
Rio de Janeiro, Brazil
07.2014 - 10.2014
  • I welcomed customers by greeting them and offering assistance at all times.
  • I helped customers to the fitting room while suggesting items, and I advised customers by providing information on products, and I offered suggestions and opinions by building rapport.

Retail, Sales, Works and Budgets

DONAGGIO – ARCHITECTURE AND GLASS DESIGN
Santiago, Chile
03.2013 - 06.2014
  • I counsel clients on the creation of glass and crystal works to be installed in commercial spaces, hospitals, schools, apartment buildings, and private residences, as I led the supervision of each stage of development for projects, encompassing manufacturing, measurements, budget, sales, and post-sales.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Associate

ELLUS STORE
Santiago, Chile
08.2011 - 12.2012
  • I worked at keeping the workplace tidy to ensure all products or merchandise were placed in their respective areas, and ensuring all stock was replenished.
  • Helped customers locate merchandise or find suitable alternatives with a positive demeanour, maintaining an enthusiastic and upbeat personality, and provided honest and positive feedback to customers regarding the best products that could fit them.

Ski Instructor

BEAVER CREEK RESORT – CHILDREN SNOWBOARD AND SKI SCHOOL
Beaver Creek, CO, United States
01.2011 - 04.2011
  • I created daily lesson plans for various classes and student levels, in addition to developing dynamic, learning-based activities. Trust and relationship-building were essential in influencing parent-child interactions, as parents were informed daily of their children’s progress.
  • Regularly inspected equipment used during lessons for any signs of damage or wear.
  • Ensured compliance with resort policies regarding safety regulations while on the slopes.

Sales Photographer

SHARPSHOOTER IMAGING
Beaver Creek, CO, United States
12.2010 - 03.2011
  • Sports, action photography, and portraits.
  • I provided customer service in the store to discuss the images that clients required and how they wanted to use them in the products sold in the shop.
  • I also worked in different locations and circumstances in the mountains to get the right image, and compiled photographs for sale in albums, mugs, t-shirts, framed prints, and more products offered in the store.
  • Adhered to all safety protocols while conducting photoshoots both indoors and outdoors.
  • Participated in team meetings to discuss ideas and strategies for increasing the sales and profitability of the business.

Waiter

SPRUCE SADDLE LODGE
Beaver Creek, CO, United States
12.2009 - 04.2010
  • I helped guests, and worked closely with other staff members to create a premier experience for members and customers.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • I was responsible for serving, showing, and discussing menus.
  • Checked with customers to ensure that they were enjoying their meals.
  • Stocked shelves with supplies such as utensils, cups, glasses.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.

Education

Degree in Architecture -

UNIVERSIDAD FINIS TERRAE
Santiago, Chile
01.2010

Some College (No Degree) - Real Estate Program

UBC Sauder School of Business
Vancouver, BC

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Teamwork and collaboration
  • Product knowledge
  • Friendly and outgoing
  • Promotional displays
  • Computer Photoshop (advanced), Microsoft Office/ Word, PowerPoint, Excel (advanced), InDesign (intermediate), Illustrator (basic)

Hobbies and Interests

Fitness, design, architecture, skiing, waterpolo, running, international relations, sales & marketing, technology, food.

Volunteer Experience

  • AIESEC IN BRASIL – RIO DE JANEIRO COMMITTEE, Volunteer, Rio de Janeiro, Brazil, 2014-07, 2014-10, Mozalco Project - ASVI NGO. I identified the shortcomings found in the NGO, offering consultative services relating to identified areas of improvement. I developed and promoted economic and creative initiatives aimed at promoting the empowerment and social development of workers. Gira Mundo Project – Roda Viva NGO. The main objective was to open doors for youth via new opportunities, offering workshops about sustainability, leadership, entrepreneurship, human rights, and multiculturalism.
  • AIESEC IN CHILE – ORGANISING COMMITTEE FOR NATIONAL CONGRESSES, President, Santiago, Chile, 2014-03, 2014-06, I was in charge of leading a group to coordinate the most important national events for the organisation, developing corporate networks at a conference in which 140 participants were present over 4 days. I undertook the event planning, coordinated the material and programming for the event, and oversaw program logistics.
  • AIESEC IN CHILE – UNIVERSIDAD FEDERICO SANTA MARIA COMMITTEE, Team Leader, Santiago, Chile, 2012-03, 2014-12, I learned in 3 professional areas, including Marketing, Talent Management and Incoming Professional Exchange. I participated in three campaign event planning for the organisation, demonstrating leadership and teamwork. I was part of the project training and new member recruitment, where I developed a social and analytical interaction with other team members. I was also in charge of corporate sales to local businesses to promote globalisation initiatives and the exchange between different businesses, extending job offers to foreign nationals in Chile.
  • UNIVERSIDAD FINIS TERRAE – SOCIAL TEAM, Volunteer, Santiago, Chile, 2004-01, 2006-07, I participated in weekly meetings to create the volunteer schedule for winter and summer, and to facilitate teamwork to complete the construction of houses in rural areas of the country. At the same time I served as construction leader and taught new volunteers how to develop and construct these homes. This is practically the same work that makes the NGO TECHO in Latin America.

Languages

English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional

References

References available upon request.

Timeline

Sales Associate

CB2
07.2017 - 12.2017

Sales Assistant and Replenishment

TOPMAN STORE
07.2017 - 11.2017

Sales Assistant

ZARA STORE
07.2015 - 02.2016

Sales Assistant

UNIQLO STORE
02.2015 - 05.2016

Sales Associate

ELLUS STORE
07.2014 - 10.2014

Retail, Sales, Works and Budgets

DONAGGIO – ARCHITECTURE AND GLASS DESIGN
03.2013 - 06.2014

Sales Associate

ELLUS STORE
08.2011 - 12.2012

Ski Instructor

BEAVER CREEK RESORT – CHILDREN SNOWBOARD AND SKI SCHOOL
01.2011 - 04.2011

Sales Photographer

SHARPSHOOTER IMAGING
12.2010 - 03.2011

Waiter

SPRUCE SADDLE LODGE
12.2009 - 04.2010

Degree in Architecture -

UNIVERSIDAD FINIS TERRAE

Some College (No Degree) - Real Estate Program

UBC Sauder School of Business
GALO OIHARTZE