GALLA MONTILLE-BERTOIA
Toronto,Canada
Overview
37
37
years of professional experience
Work History
Receptionist/Admin Assistant
Robert Half Canada Inc.
Toronto, ON, Canada
03.2023 - Current
- Ensured all guests signed into the Envoy Management System on iPad.
- Ask to hang their coat in the closet and offer a bottle of water as to have them sit until their Host arrives.
- Answer and transfer phone calls and inquiries.
- Receive all courier packages and handoff to the mailroom for scanning.
- Attend to employees and guests inquiries
- Monitor the main doors as employees go in and out to move around the spaces and floors using their access cards.
- Assist in all facility services as the situation calls for it.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Child Care Assistant (Part Time)
Blossoming Minds Learning Center
Toronto, ON, Canada
03.2022 - 05.2022
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
Quality Control
Club Coffee
Etobicoke, ON, Canada
09.2017 - 05.2020
- Maintained standard quality control for coffee pod production in the facility.
- Executed a range of administrative responsibilities, including filing.
Administrative Assistant to the Manager (Part Time)
Sunlife Financial Inc.
01.2018 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Subject Matter Expert-Retail and Billing Department
Convergys Inc.
Quezon City, Philippines
05.2014 - 03.2016
- Company Overview: -Telstra Consumer
- Assist Consultants in trouble shooting
- Coordinate with teams in resolving customer queries pertaining to products and services
- Perform various administrative jobs assigned by the Department Head (e.g
- Training and paper works)
- -Telstra Consumer
Subject Matter Expert-Retail and Billing Department
Teleperformance Inc.
Quezon City, Philippines
05.2011 - 03.2015
- Company Overview: - Telstra Consumer
- Assist Consultants in trouble shooting
- Coordinate with teams in resolving customer queries pertaining to products and services
- Perform various administrative jobs assigned by the Department Head (e.g
- Training and paper works)
- - Telstra Consumer
Billing Consultant - Retail and Credit Department
Convergys Inc.
Quezon City, Philippines
01.2009 - 04.2011
- Company Overview: -Macy's Online Shopping
- Assist customers in their online shopping orders (e.g
- Status, delivery and returns)
- Assist customers credit card enquiries and payments
- -Macy's Online Shopping
Customer Service Specialist - Credit Card Department
Teletech Philippines Inc.
Quezon City, Philippines
01.2007 - 12.2008
- Company Overview: - JP Morgan/Chase Manhattan Bank
- Assist Customer's billing and credit card enquiries
- - JP Morgan/Chase Manhattan Bank
Branch Operating Officer/Assist Branch Manager
United Coconut Planters Bank
Ortigas City, Philippines
11.1998 - 05.2003
- Supervising branch operations and personnel
- Assist in marketing prospective & existing clients
Branch Cashier/Senior Teller
United Coconut Planters Bank
Ortigas City, Philippines
11.1992 - 11.1998
- Supervising/training over-the-counter tellers
- Handling branch cash flow
- Back of house administrative and clerical duties
General Teller/New Accounts Clerk
Banco De Oro Universal Bank
San Juan City, Philippines
10.1991 - 11.1992
- Over-the-counter Teller
Personnel Admin Assistant - HR Department
Reliance Group of Companies
Ortigas City, Philippines
03.1988 - 10.1991
- Performing administrative jobs in Human Resources Department (e.g
- Initial screening, interview, testing of applicants; handling 201 files; handling tax/government/company benefits; assist in training employees)
- Other Admin work assigned from time to time by the HR Manager
Education
Secondary Diploma - Bachelor of Science
Our Lady of Fatima University
Quezon City, Philippines01.2006
Secondary Diploma - Bachelor of Science
St. Paul University
Quezon City, Philippines04.1988
High School Diploma -
St. Bridget School
Quezon City01.1984
Skills
- Proficient in Microsoft Office Word
- Proficient in Microsoft Office Excel
- Strong interpersonal skills
- Strong leadership skills
- Strong supervisory skills
- Fast learner
- Great oral communication skills
- Great written communication skills
- Excellent multi-tasking skills
- Excellent time management skills
- Efficient in admin tasks
- Efficient in clerical tasks
- Adaptable to environment
- Adaptable to people
- Organization skills
- Customer/Client relations
- Office administration
- File management
- Administrative support
- Mail handling
Languages
English
Professional Working
Timeline
Receptionist/Admin Assistant
Robert Half Canada Inc.
03.2023 - Current
Child Care Assistant (Part Time)
Blossoming Minds Learning Center
03.2022 - 05.2022
Administrative Assistant to the Manager (Part Time)
Sunlife Financial Inc.
01.2018 - 05.2018
Quality Control
Club Coffee
09.2017 - 05.2020
Subject Matter Expert-Retail and Billing Department
Convergys Inc.
05.2014 - 03.2016
Subject Matter Expert-Retail and Billing Department
Teleperformance Inc.
05.2011 - 03.2015
Billing Consultant - Retail and Credit Department
Convergys Inc.
01.2009 - 04.2011
Customer Service Specialist - Credit Card Department
Teletech Philippines Inc.
01.2007 - 12.2008
Branch Operating Officer/Assist Branch Manager
United Coconut Planters Bank
11.1998 - 05.2003
Branch Cashier/Senior Teller
United Coconut Planters Bank
11.1992 - 11.1998
General Teller/New Accounts Clerk
Banco De Oro Universal Bank
10.1991 - 11.1992
Personnel Admin Assistant - HR Department
Reliance Group of Companies
03.1988 - 10.1991
High School Diploma -
St. Bridget School
Secondary Diploma - Bachelor of Science
Our Lady of Fatima University
Secondary Diploma - Bachelor of Science
St. Paul University