GALLA MONTILLE-BERTOIA
Toronto,Canada
Overview
37
37
years of professional experience
Work History
Receptionist/Admin Assistant
Robert Half Canada Inc.
03.2023 - Current
- Ensured all guests signed into the Envoy Management System on iPad.
- Ask to hang their coat in the closet and offer a bottle of water as to have them sit until their Host arrives.
- Answer and transfer phone calls and inquiries.
- Receive all courier packages and handoff to the mailroom for scanning.
- Attend to employees and guests inquiries
- Monitor the main doors as employees go in and out to move around the spaces and floors using their access cards.
- Assist in all facility services as the situation calls for it.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Child Care Assistant (Part Time)
Blossoming Minds Learning Center
03.2022 - 05.2022
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
Quality Control
Club Coffee
09.2017 - 05.2020
- Maintained standard quality control for coffee pod production in the facility.
- Executed a range of administrative responsibilities, including filing.
Administrative Assistant to the Manager (Part Time)
Sunlife Financial Inc.
01.2018 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Subject Matter Expert-Retail and Billing Department
Convergys Inc.
05.2014 - 03.2016
- Company Overview: -Telstra Consumer
- Assist Consultants in trouble shooting
- Coordinate with teams in resolving customer queries pertaining to products and services
- Perform various administrative jobs assigned by the Department Head (e.g
- Training and paper works)
- -Telstra Consumer
Subject Matter Expert-Retail and Billing Department
Teleperformance Inc.
05.2011 - 03.2015
- Company Overview: - Telstra Consumer
- Assist Consultants in trouble shooting
- Coordinate with teams in resolving customer queries pertaining to products and services
- Perform various administrative jobs assigned by the Department Head (e.g
- Training and paper works)
- - Telstra Consumer
Billing Consultant - Retail and Credit Department
Convergys Inc.
01.2009 - 04.2011
- Company Overview: -Macy's Online Shopping
- Assist customers in their online shopping orders (e.g
- Status, delivery and returns)
- Assist customers credit card enquiries and payments
- -Macy's Online Shopping
Customer Service Specialist - Credit Card Department
Teletech Philippines Inc.
01.2007 - 12.2008
- Company Overview: - JP Morgan/Chase Manhattan Bank
- Assist Customer's billing and credit card enquiries
- - JP Morgan/Chase Manhattan Bank
Branch Operating Officer/Assist Branch Manager
United Coconut Planters Bank
11.1998 - 05.2003
- Supervising branch operations and personnel
- Assist in marketing prospective & existing clients
Branch Cashier/Senior Teller
United Coconut Planters Bank
11.1992 - 11.1998
- Supervising/training over-the-counter tellers
- Handling branch cash flow
- Back of house administrative and clerical duties
General Teller/New Accounts Clerk
Banco De Oro Universal Bank
10.1991 - 11.1992
- Over-the-counter Teller
Personnel Admin Assistant - HR Department
Reliance Group of Companies
03.1988 - 10.1991
- Performing administrative jobs in Human Resources Department (e.g
- Initial screening, interview, testing of applicants; handling 201 files; handling tax/government/company benefits; assist in training employees)
- Other Admin work assigned from time to time by the HR Manager
Education
Secondary Diploma - Bachelor of Science
Our Lady of Fatima University
Quezon City, Philippines01.2006
Secondary Diploma - Bachelor of Science
St. Paul University
Quezon City, Philippines04.1988
High School Diploma -
St. Bridget School
Quezon City01.1984
Skills
- Proficient in Microsoft Office Word
- Proficient in Microsoft Office Excel
- Strong interpersonal skills
- Strong leadership skills
- Strong supervisory skills
- Fast learner
- Great oral communication skills
- Great written communication skills
- Excellent multi-tasking skills
- Excellent time management skills
- Efficient in admin tasks
- Efficient in clerical tasks
- Adaptable to environment
- Adaptable to people
- Organization skills
- Customer/Client relations
- Office administration
- File management
- Administrative support
- Mail handling
Languages
English
Professional Working
Timeline
Receptionist/Admin Assistant
Robert Half Canada Inc.
03.2023 - Current
Child Care Assistant (Part Time)
Blossoming Minds Learning Center
03.2022 - 05.2022
Administrative Assistant to the Manager (Part Time)
Sunlife Financial Inc.
01.2018 - 05.2018
Quality Control
Club Coffee
09.2017 - 05.2020
Subject Matter Expert-Retail and Billing Department
Convergys Inc.
05.2014 - 03.2016
Subject Matter Expert-Retail and Billing Department
Teleperformance Inc.
05.2011 - 03.2015
Billing Consultant - Retail and Credit Department
Convergys Inc.
01.2009 - 04.2011
Customer Service Specialist - Credit Card Department
Teletech Philippines Inc.
01.2007 - 12.2008
Branch Operating Officer/Assist Branch Manager
United Coconut Planters Bank
11.1998 - 05.2003
Branch Cashier/Senior Teller
United Coconut Planters Bank
11.1992 - 11.1998
General Teller/New Accounts Clerk
Banco De Oro Universal Bank
10.1991 - 11.1992
Personnel Admin Assistant - HR Department
Reliance Group of Companies
03.1988 - 10.1991
High School Diploma -
St. Bridget School
Secondary Diploma - Bachelor of Science
Our Lady of Fatima University
Secondary Diploma - Bachelor of Science
St. Paul University
Similar Profiles
Linda LeidingLinda Leiding
Payroll Specialist at Robert Half CanadaPayroll Specialist at Robert Half Canada
Sandie MazileSandie Mazile
Dental Customer Service Representative at Canada Life Insurance CompagnyDental Customer Service Representative at Canada Life Insurance Compagny
Atif KhanAtif Khan
Transportation Manager at 15724708 Canada Inc.Transportation Manager at 15724708 Canada Inc.
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets
AJIKE SOMUYIWAAJIKE SOMUYIWA
Business Analyst/ Project Associate at The Marketing StoreBusiness Analyst/ Project Associate at The Marketing Store