Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Galina Psavka

Toronto,Ontario

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Proven skills in promoting products and boosting revenue by connecting with customers/clients and effectively communicating sales recommendations. Well-organized, reliable. Customer-oriented sales professional with thirty-two years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions.

Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. High-energy sales leader with proven relationship-building skills and significant background working with clients. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas. Diligent professional offering 32 years of experience in aggressively promoting and selling. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable with strong ability focus at the task at hand. Highly organized, proactive and punctual with team-oriented mentality. Personable Realtor with thirty years of residential sales experience. Expert in planning and integrating new customer prospecting campaigns to increase agency acquisition rate. Polished in contract drafting, negotiation and market research.

Overview

33
33
years of professional experience

Work History

Licensed Professional Realtor

Royal LePage Real Estate Services
Toronto, ON
07.2018 - Current
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.

  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Licensed Professional Realtor

RE/MAX
07.1990 - 07.2019
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Researched and determined competitive market price.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Generated list of properties to meet specific client needs.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Accompanied buyers during property inspections.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Maintained current and accurate CRM database of prospective customers.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
  • Facilitated new property listing to increase inventory.
  • Conducted home buyer workshops, educating buyers on home purchasing process.
  • Developed relationships with asset management companies and local builders to link affordable units and buyers.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Planned and coordinated open house events to move properties.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Presented properties to potential buyers to address questions or concerns.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Maximized market share by working with clients and building relationships.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Attended progress meetings and cold call sessions to hone lead generation skills.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.

Restaurant Owner/Operator

Myself
Toronto, Ontario
02.1994 - 08.1996
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Created unique recipes and applied various culinary techniques.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Managed and supervised ten employees.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Produced detailed documentation to outline potential worker issues.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained goals and expectations required of trainees.

Education

Associate of Arts -

York University
Toronto, ON
06.1988

Skills

  • Product and Service Knowledge
  • B2B and B2C Sales
  • Post-Sales Support
  • Sales Closing
  • Data Management
  • Team Member Motivation
  • Effective Customer Upselling
  • Real Estate Industry Knowledge
  • Staff Training and Motivation
  • Customer Retention Abilities
  • Lead Generation
  • Customer Needs Assessment
  • Client Account Management
  • Sales Development
  • Negotiation Tactics
  • Promotional Planning
  • Sales Forecasting
  • Business Development
  • Account Management
  • Market Research and Analysis
  • Prospecting Skills
  • Territory Growth
  • Strategy Development
  • Inside and Outside Sales
  • Relationship Selling
  • Territory Sales
  • Product Management and Pricing

Languages

Hebrew
Limited
Russian
Native/ Bilingual

Timeline

Licensed Professional Realtor

Royal LePage Real Estate Services
07.2018 - Current

Restaurant Owner/Operator

Myself
02.1994 - 08.1996

Licensed Professional Realtor

RE/MAX
07.1990 - 07.2019

Associate of Arts -

York University
Galina Psavka