GALINA KOTCHARIAN

• Delegated work to staff, setting priorities and goals.
• Maintained composure in high-pressure situations.
• Conducted detailed opening procedures daily.
• Led and mentored new employees on company programs.
• Recruited and trained new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Proposed or approved modifications to project plans.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Verified consistency, quality and conformance of completed work.

Oversaw operations of 300 doors.

Managed 1 commercial properties totaling over

24.000 square feet with 96 offices.

• Inspected properties regularly to identify deficiencies and schedule repairs.
• Received monthly assessments, rental fees, deposits and payments.
• Conducted solicitation of bids for repairs, renovation, and general maintenance.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Created and updated marketing materials for department programs and properties.
• Welcomed and assisted customers.
• Updated and maintained rental agreement files and documents.
• Answered telephones to assist customers and resolve issues.
• Communicated with customers regarding overdue rentals.
• Prepared and submitted reports to supervisor.
• Facilitated tenant paperwork processing and verification.
• Collected rent from tenants to pay maintenance and repair costs and other expenses.

• Managed real estate transactions from initiation to closing.
• Prepared market analysis statistics and bid presentation for buyers and sellers.
• Negotiated between sellers and buyers over property prices and settlement deals.
• Gave buyers physical and virtual tours of properties.
• Generated lists of for-sale properties.
• Managed and rented out rental properties.
• Appraised properties and advised clients on financing options.

• Maintained records related to sales and placed special orders for desired items.
• Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
• Built staff teams, directed team leadership and monitored team processes and performance.
• Provided customer service by answering questions, providing recommendations and addressing complaints.
• Attracted new clients through brand promotion and sales marketing practices.
• Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
• Counted and balanced registers.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.