Galilea Ozuna
San Diego
Summary
I have developed outstanding communication and organizational skills in a fast-paced, customer-focused environment. I have honed my abilities to manage schedules, handle inquiries, and provide top-notch service. I am now seeking to transition into a new field where these transferable skills can make a significant contribution to team success and overall efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
The Springs at Pacific Regent La Jolla
06.2022 - Current
- Communicating with patients' family members in regards to patient info, etc
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Checked patient insurance, demographic, and health history to keep information current.
Tutor & Mentor
Link Crew
08.2021 - 05.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
Associate of Science - Nursing
San Diego City College
San Diego, CA05-2025
High School Diploma -
Patrick Henry High School
San Diego 06-2022
Skills
- Multitasker
- Analyzing and solving problems
- Strong leadership and organization skills
- Timely execution
- Strong communication skills
- Telephone etiquette
Awards
CPR certification
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
The Springs at Pacific Regent La Jolla
06.2022 - Current
Tutor & Mentor
Link Crew
08.2021 - 05.2022
Associate of Science - Nursing
San Diego City College
High School Diploma -
Patrick Henry High School
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