Galilea Medina
Baldwin Park
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Denny's Restaurant. Successfully enhanced guest satisfaction through effective complaint resolution and teamwork. Proficient in cash handling and POS operations, while fostering a positive dining atmosphere and addressing dietary restrictions to ensure memorable dining experiences.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Server
Dennys Restaurant
El Monte, CA
06.2023 - Current
- Supervised daily operations to ensure efficient service and high customer satisfaction.
- Coordinated with kitchen staff to streamline food preparation and improve order accuracy.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Analyzed customer feedback to identify areas for improvement, enhancing overall dining experience quality.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
South El Monte HighSchool
South El Monte, CA06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer service
- Cleanliness standards
- Team collaboration
- Team player
- Reliable and responsible
- Team leadership
- Excellent communication
Certification
- Food Handler Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Dennys Restaurant
06.2023 - Current
High School Diploma -
South El Monte HighSchool