Galiia Sattarova SHRM-CP

Work History

Massimo Dutti ITX Canada Ltd

2020.11 - 2023.02

Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Discovered and resolved complex employee issues that affected management and business decisions.
Created and implemented forward-thinking initiatives to improve employee engagement.
Instructed senior leaders on appropriate employee corrective steps.
Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Recruited top talent to maximize profitability.
Motivated employees ( Team of 200) through special events, incentive programs, and constructive feedback.
Consistently surpassed Country's PDTY by 11%-15%
Successfully launched Employee training system(Application) to focus on Product knowledge and Customer experience.

ZARA ITX Canada Ltd.

2016.05 - 2020.11

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Collaborated with cross-functional teams to develop innovative solutions.
Assisted in recruiting, hiring and training of team members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trained and guided team members to maintain high productivity and performance metrics.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Consistently surpassing Sales goals:2016- 2019 by more than 10% and Team PDTY increase in average by 12%.

ZARA ITX Canada Ltd.

2012.12 - 2016.05

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Communicated product quality and market comparisons by creating sales presentations.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

ZARA ITX Canada Ltd.

2012.07 - 2012.12

Complied with established internal controls and policies.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Created financial dashboards to provide insights into key performance indicators.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.