Summary
Overview
Work History
Education
Skills
Timeline
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Galen Barnes

Tracy

Summary

Dynamic leader with extensive experience at Community Health Associates, excelling in crisis management and incident command. Proven ability to implement effective strategies, enhance team performance, and foster collaboration with law enforcement. Skilled in de-escalation and active listening, ensuring optimal outcomes in high-pressure situations while maintaining compliance and documentation standards.

Overview

13
13
years of professional experience

Work History

Director of Crisis

Community Health Associates
01.2014 - 01.2021
  • Collaborated with law enforcement and licensing agencies to establish clear roles and responsibilities during crisis scenarios, ensuring effective coordination of efforts.
  • Implemented continuous improvement processes for crisis management strategies, leading to more efficient responses over time.
  • Developed comprehensive crisis management plans, resulting in a more prepared and confident workforce.
  • Served as primary point of contact during crises, protecting the organization's reputation through effective communication strategies.

Adult and Children Service Manager

Community Health Associates
01.2011 - 01.2014
  • Provided mental health evaluations and collaborated with law enforcement
  • Met with law enforcement to discuss service needs and offer available solutions.
  • Resolved escalated situations professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet goals.
  • Collaborated with the judicial system, children and youth, adult protective service, native american affairs and domestic violence agencies to provide effective care planning and services to those seen by the crisis team.

Crisis Intervention Specialist

Community Health Associates
01.2008 - 01.2011
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Developed strong rapport with law enforcement, establishing trust and fostering open communication channels.
  • Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
  • Working with law enforcement agencies in real time on-site.

Education

Bachelor of Arts - Human Services Administration

Audrey Cohen College
New York, NY
02-1999

Skills

  • Incident command
  • Influencing skills
  • Information management
  • Deescalation Skills
  • Active listening

Timeline

Director of Crisis

Community Health Associates
01.2014 - 01.2021

Adult and Children Service Manager

Community Health Associates
01.2011 - 01.2014

Crisis Intervention Specialist

Community Health Associates
01.2008 - 01.2011

Bachelor of Arts - Human Services Administration

Audrey Cohen College

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Galen Barnes