GAJU PATRICK
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
02.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Documented security-related situations and submitted in-depth reports to superiors
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
- Collaborated with law enforcement agencies when necessary
- Assisted in the training of new security personnel.
Cashier
Esso proxy
09.2023 - 02.2024
- Provided friendly and helpful customer service, addressing inquiries and resolving issues
- Collaborated with team members to ensure a smooth checkout process
- Provided support in coordinating and executing promotions and sales events
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Helped customers find specific products, answered questions, and offered product advice
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
NEW GLOBAL NETWORK COMMUNICATION
06.2021 - 08.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Operations Manager
RFC STRONG COMPANY LTD
02.2019 - 04.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
University
Secondary school
Ordinary level
Primary school
Skills
- Strong observational skills
- Excellent written and verbal communication
- Ability to remain calm and focused under pressure
- Strong problem-solving and conflict resolution abilities
- Internet
- Muster Typing
Certification
- First Aid CNESST
- Certificate of completion
- Security Guard License
- BSP
Languages
English
French
Kinyarwanda
Kiswahili
Personal Information
- Date of Birth: 07/11/92
- Marital Status: Single
References
References available upon request.
Timeline
Security Officer
Allied Universal
02.2024 - Current
Cashier
Esso proxy
09.2023 - 02.2024
Customer Service Representative
NEW GLOBAL NETWORK COMMUNICATION
06.2021 - 08.2023
Operations Manager
RFC STRONG COMPANY LTD
02.2019 - 04.2021
University
Secondary school
Ordinary level
Primary school
Similar Profiles
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Taylor CobbinsTaylor Cobbins
Unarmed Security Guard at Allied UniversalUnarmed Security Guard at Allied Universal