Gajanan Deshpande
Oakville
Summary
- 13+ Years’ experience in IT industry specifically with skills in Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.
- Experience using Sales, Service,Community, Health cloud,Field Service lightning for large enterprises that involved significant customizations.
- Responsible for overall Technical Architecture and integration with other external applications.
- Experience in leading Salesforce practice of largest account in health care domain
- Experience in solutioning , designing and estimation for pre-sales activities
- Experience providing Environment management strategy, CICD, deployment methodologies and Implementation.
- Manage group of tech leads and senior technical resources which includes mentoring, performance reviews and goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technology Architect
Cognizant Technologies Solutions
01.2021 - Current
- Leads salesforce architecture for largest contact center application, which serves around 20 million members and more than 17k Salesforce users
- Responsible for People/Career Management and project staffing
- Responsible for integration salesforce service cloud application with enterprise services using various Salesforce integration patterns
- Designed and implemented Salesforce Service Cloud CTI using CISCO and Five9 technologies
- Designed and implemented Salesforce Omni-Channel routing using B+S (bucher + suter) connector
- Leading Aura to LWC migration
- Conducting code reviews and ensuring salesforce best practices are followed by salesforce developers
Technical Lead
Cognizant Technologies Solutions
02.2017 - 12.2020
- Customized Contact Center application using Salesforce Service Cloud, APEX, Aura and Flows.
- Leads Classic to Lightning Salesforce migration
- Implemented Environment management strategy, CICD, deployment methodologies using AutoRABIT DevOps platform.
- Involved in Salesforce Data modal designing for contact center application
- Implemented Secure Messaging using Salesforce Community Cloud and REST services
- Provided production support after application go-live
Technical Analyst
Fiserv
01.2016 - 02.2017
- Built invoicing and account receivable (AR) processes to generate billing statements and payments using FinancialForce ERP for leading insurance company
- Automated business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts.
- Integrated Salesforce application with various legacy applications using REST APIs.
- Designed customized UI and built compex business processes using APEX and lightning framework
Project Lead
Syntel
06.2015 - 01.2016
- Built Shop Small website using salesforce for merchants and card members for leading financial company.
- Designed and built user friendly interfaces using VF pages and JQueries
- Integrated Shop Small website with goggle map to show location of small business such as restaurants.
- Conducting Code Reviews and preparing best practices checklist to improve quality of code base
- Leads a team of 5 salesforce developers
System Analyst
Hexaware Technologies
12.2009 - 05.2015
- Involved in Siebel to Salesforce CRM migration for leading technology solutions company
- Integrated Eloqua with Salesforce for lead management process
- Implemented multi-currency feature to support more than 25 currencies in salesforce
- Implemented salesforce partner portal for leading technology solutions company dealers to increase sales process.
- Leads a team of 10 salesforce developers
- Conducted Code Reviews and prepared best practices checklist to improve quality of code base
Education
Bachelor of Engineering - Information Technology
Mumbai University
Mumbai, India06.2009
Certification
- Salesforce Certified Platform App Builder
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Developer I
- Salesforce Developer II
- Salesforce Administrator
- Salesforce Platform App Builder
- Salesforce Integration Architect
- Salesforce Identity and Access Management Designer
- Salesforce Certified Data Architect
Timeline
Technology Architect
Cognizant Technologies Solutions
01.2021 - Current
Technical Lead
Cognizant Technologies Solutions
02.2017 - 12.2020
Technical Analyst
Fiserv
01.2016 - 02.2017
Project Lead
Syntel
06.2015 - 01.2016
System Analyst
Hexaware Technologies
12.2009 - 05.2015
Bachelor of Engineering - Information Technology
Mumbai University
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