Gaja Yoga
Administrative Assistant
Grand Valley,ON
Summary
Over 17+ years of experience providing quality customer care in fast paced environments. Strong front end and back-end store/office operations experience. Effective and precise in creating and updating customer accounts. Detail oriented - able to recognize and correct discrepancies. Mature and professional approach to work, committed to excellent performance. Focused team player who is able to meet and surpass goals. Excellent numeracy and money handling skills, able to handle large sums of money. Able to prioritize tasks and responsibilities to ensure deadlines are met. Proficient in using Microsoft Office applications (Word, Excel and PowerPoint).
Overview
12
12
years of professional experience
Work History
Engineering Administrative Assistant
The Data Cable Inc.,
02.2024 - Current
- Review client schematic drawing and write instructions for production team.
- Check bill of materials whether correct part numbers are entered.
- Notify purchasing department if parts are not in stock.
- Clarify with client if there's any doubts in drawing.
- Work along with production team to build products.
- Peer check production instructions thoroughly before it goes to floor for building.
- Review production problem form and make relevant changes in system.
- Update production books periodically.
- Improved interdepartmental collaboration by serving as a liaison between engineering teams and other departments within the company.
- Ensured accurate record-keeping by maintaining organized files for drawings, reports, and other technical documents.
- Supported quality assurance efforts through meticulous review of engineering plans and specifications.
- Demonstrated excellent customer service skills when interacting with clients, vendors, or partners on behalf of the engineering department .
Digital Sales & Marketing Manager
Integrated Warehouse Solutions
05.2022 - 02.2024
- Promoting company's existing brands and introducing new products to market
- Analyzing budgets, scheduling expenditures, and ensuring that sales team meets their quotas and goals
- Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve company's marketing goals
- Gathering, investigating, and summarizing market data and trends to draft reports
- Implementing new sales plans and advertising
- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives
- Maintaining relationships with important clients by understanding their needs
- Staying current in the industry by reading publications, and maintaining personal and professional networks.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Office Manager
Reemka Imports
11.2016 - 05.2022
- Maintain monthly production flow of day-to-day tasks
- Process, edit & modify daily production from Route Managers service calls
- (Industrial and Residential service tickets, entry of product sales, credit card payments, check remittance and COD cash)
- Enter new customer accounts for branches as required
- Organizing shipping with outsourced logistics companies
- Make Purchase orders to restock goods & enter sales for interior designers & home stagers
- Close POS batches at the end of every week & responsible for cash deposits, as well as debit, credit and gift card transactions daily.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Service Assistant /Assistant Warehouse Manager
Leon's Furniture
02.2012 - 11.2016
- Manages all aspects of warehouse operations through appropriate planning with the Warehouse Manager
- Ensure individuals meet or exceed established quality, efficiency, performance and attendance
- Ensure all orders are shipped within established shipping schedules, meeting or exceeding quality and accuracy standards
- Ensure that all received merchandise is properly accounted for by verification of items received to the shipping documents
- Ensure the safety of the workforce by clearly communicating and supporting the company's safety program and specific safety initiatives to all levels of personnel and management; observing and coaching employees in complying with safety rule
- Maintain good housekeeping standards, appropriate sanitation and security of the warehouse facility
- Worked closely with the internal logistics department and communicated with all retail locations regarding logistics
- Receive inbound calls from Customers, buyers, and drivers
- Answer inquiries and provide accurate information to customers
- Arrange billing for services for technicians
- Knowledge of products and provide quality customer service on every call
- Document Tech reports on the system and follows up with the Customers after the tech visit
- Received parts from the manufactures and sent out tech with parts for the Customers.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
- Onboarded, trained and supervised 30-person warehouse staff with strong record of meeting schedule and performance goals.
- Monitored performance and safety practices of 30-person warehouse staff.
Education
Higher Diploma in Software Engineering -
Aptech Computer Education (India)
Chennai, India01.1996
Diploma in Computer Studies -
Colombo Business School (Sri Lanka)
Colombo, Sri Lanka01.1995
Higher Secondary & Elementary Education -
Bishop's College
Sri Lanka01.1994
Skills
- Shipping and receiving
- Warehouse Operations
- Load Planning
- Transportation Coordination
- Documentation Management
- Document Control
- Scheduling Coordination
- Report Preparation
- Meeting facilitation
Languages
English
Full Professional
References
Available Upon Request
Timeline
Engineering Administrative Assistant
The Data Cable Inc.,
02.2024 - Current
Digital Sales & Marketing Manager
Integrated Warehouse Solutions
05.2022 - 02.2024
Office Manager
Reemka Imports
11.2016 - 05.2022
Customer Service Assistant /Assistant Warehouse Manager
Leon's Furniture
02.2012 - 11.2016
Higher Diploma in Software Engineering -
Aptech Computer Education (India)
Diploma in Computer Studies -
Colombo Business School (Sri Lanka)
Higher Secondary & Elementary Education -
Bishop's College
Similar Profiles
Sampath Kumar Goud MaddelaSampath Kumar Goud Maddela
Co-ordinator at Hathway Data and Cable Ltd.Co-ordinator at Hathway Data and Cable Ltd.
Max ZhangMax Zhang
Telecommunications Engineer at Cable and Data technologies LimitedTelecommunications Engineer at Cable and Data technologies Limited
Michael RodneyMichael Rodney
Field Service Technician/OSP Engineer at Cable Kings LLC/ NY Cable TekField Service Technician/OSP Engineer at Cable Kings LLC/ NY Cable Tek