Gail Christine Mathias
Calgary,AB
Summary
I excel in multitasking and providing exceptional service under pressure. Leveraging strong communication skills and POS system proficiency, I consistently improve guest experiences, evidenced by a notable increase in regular clientele. A quick learner, I thrive in dynamic team environments, contributing to seamless service delivery.
Overview
6
6
years of professional experience
Work History
Tim Hortons
Kristine Whitney
12.2023 - 01.2025
- Provided exceptional customer service to a diverse clientele in a fast-paced environment.
- Memorized menu items and offered recommendations, improving overall customer satisfaction.
- Worked efficiently with everyone to ensure everything is accurate.
- Resolved customer complaints and ensured their dining experience was positive.
- Maintained a clean, organized workspace and assisted with inventory management.
Server
Cora Breakfast And Lunch
07.2019 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Boston Pizza Restaurant
10.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Skills
- Exceptional customer service
- Ability to work under pressure
- Strong communication and interpersonal skills
- Team player
- Cash handling and point-of-sale (POS) systems
- Knowledge of food and beverage menus
- Multitasking and time management
- Conflict resolution
- Quick learner and adaptable
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Tim Hortons
Kristine Whitney
12.2023 - 01.2025
Server
Cora Breakfast And Lunch
07.2019 - 10.2019
Server
Boston Pizza Restaurant
10.2018 - 04.2019
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