Gail Smith

• Managed daily operations of appliance repair and service business.
• Oversaw technician scheduling to ensure timely service delivery.
• Perform reception duties for incoming client calls.
• Receive parts from shippers.
• Made collection calls accounts for payable reminders.
• Gave estimates and quotes to customers based on the description of their problem.
• Developed customer service protocols to enhance client satisfaction.
• Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
• Analyzed financial statements and trends to manage cash flow and make business decisions.

• Managed customer accounts to ensure timely payments and resolution of disputes.
• Communicated with clients via phone and email to negotiate payment arrangements.
• Documented account activities in the collections database for accurate record-keeping.

Customer service, booking clients, stock and priceinventory cut and style hair.