Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gail Smith

New Westminster,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Polite, friendly, reliable,honest and prompt.

Overview

29
29
years of professional experience
1
1
year of post-secondary education

Work History

Co-Owner operator

Solution Appliance Service ltd
New Westminster, British Columbia
01.2004 - 03.2026
  • Managed daily operations of appliance repair and service business.
  • Oversaw technician scheduling to ensure timely service delivery.
  • Perform reception duties for incoming client calls.
  • Receive parts from shippers.
  • Made collection calls accounts for payable reminders.
  • Gave estimates and quotes to customers based on the description of their problem.
  • Developed customer service protocols to enhance client satisfaction.
  • Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.

Collections agent

Gateway Collections
Vancouver, British Columbia
04.2000 - 06.2001
  • Managed customer accounts to ensure timely payments and resolution of disputes.
  • Communicated with clients via phone and email to negotiate payment arrangements.
  • Documented account activities in the collections database for accurate record-keeping.

Hairdresser

Sets hair salon
Burnaby, British Columbia
05.1997 - 07.1999

Customer service, booking clients, stock and priceinventory cut and style hair.

Education

Hairdressing - Hairdressing

Marcos School of Hairdressing
Burnaby, BC
05.1997 - 03.1998

Skills

  • Appliance troubleshooting
  • Customer relations specialist
  • Technician scheduling
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Customer service enhancement
  • Time management
  • Relationship building
  • Attention to detail
  • Task delegation
  • Dispatch/geographical knowledge of Lower Mainland

Affiliations

Camping, golf, hiking, hunting, euchre.

Timeline

Co-Owner operator

Solution Appliance Service ltd
01.2004 - 03.2026

Collections agent

Gateway Collections
04.2000 - 06.2001

Hairdresser

Sets hair salon
05.1997 - 07.1999

Hairdressing - Hairdressing

Marcos School of Hairdressing
05.1997 - 03.1998
Gail Smith